Store Manager

Sherwin-Williams • Norfolk, VA

3d

About The Position

The Store Manager oversees the store’s daily operations to ensure it runs smoothly and effectively. This includes scheduling, customer service, marketing, merchandising, inventory, financial reporting, and safety. The role manages, develops, and motivates store employees and develops business strategies to meet goals and increase sales in a competitive marketplace. The Store Manager grows the company’s market share by selling to large commercial users, such as paint contractors, as well as retail customers.

The typical schedule is 48 hours per week and may include evenings and/or weekends. The position is eligible for performance-based bonuses, subject to the terms of the Company’s applicable plans. Job duties involve contact with customers, including potentially minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. The Company has determined that a criminal history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must have at least a high school diploma or GED.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must have at least one year of experience in leadership roles, supervising others, or leading teams.
• Must have at least one year of experience working in retail, sales, or customer service.

Nice To Haves

• Previous work experience selling paint and paint-related products.
• Work experience using timekeeping and/or customer relationship management (CRM) systems.
• An associate's degree or higher in business, sales, or marketing.
• At least one year of work experience as an Assistant Store or Branch Operations Manager for Sherwin-Williams.
• Willingness to relocate for future job opportunities.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Develop business strategies to increase sales and optimize profitability.
• Meet sales goals by training, motivating, mentoring, and providing feedback to store employees.
• Ensure high levels of customer satisfaction through excellent service.
• Build and maintain knowledge of all products to make effective customer recommendations.
• Build positive relationships with wholesale and retail customers.
• Complete store administration.
• Ensure compliance with policies and procedures, including safety, loss prevention, and security.
• Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays.
• Provide accurate and timely reporting as required.
• Manage employee training, development, performance management, and corrective action.
• Respond to and resolve customer and employee complaints.
• Partner with Sales Representatives on outside sales calls to increase market share.

Benefits

• Performance-based bonus, subject to the terms of the Company's applicable plans.
• Health benefits, including medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security, retirement, and savings benefits.
• Time-away-from-work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED