Store Manager
Ashley Furniture Industries•Visalia, CA
•$82,000 - $94,000
About The Position
The Store Manager is responsible for the day-to-day operations of the retail store. The role oversees sales performance, customer issue resolution, team leadership and coaching, staffing, budgets, documentation, reporting, employee evaluations, and staff meetings. The Store Manager also coordinates with the Visual Presentation Manager on product placement and communicates policy changes and other information to staff.
Requirements
- High school diploma.
- At least 2 years of experience working in the retail industry.
- At least 4 years of supervisory experience in the retail industry.
- Ability to motivate employees to achieve sales KPIs.
- Ability to handle guest concerns in a timely manner.
- Ability to interview and staff a retail location.
Responsibilities
- Oversee sales KPIs, including volume, margin, closing ratio, sales per guest, bedding, and protection.
- Handle customer-related issues escalated above the Guest Experience Manager or Lead.
- Provide timely and effective leadership and communication to the sales, guest experience, and visual teams.
- Coach staff members to support individual and team success in a professional manner.
- Audit employee performance in preparation for performance evaluations as needed.
- Maintain budgeted administrative costs, including wages and supplies.
- Ensure complete and adequate documentation of procedures and completed tasks.
- Complete report functions in a timely manner.
- Maintain proper staffing levels for each job code in accordance with company budget levels.
- Prepare and administer performance evaluations for assigned staff.
- Coordinate and conduct daily, weekly, and monthly staff meetings.
- Work with the Visual Presentation Manager regarding product placement.
- Report policy changes and other information to staff members.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental benefits
- Vision insurance
- Employee discount of 10%–30%
- Life and disability insurance
- Flexible spending account
- 401(k)
- Paid time off
- Paid holidays
- 80 hours of paid vacation
- 40 hours of California Paid Sick Leave
- Monthly incentive compensation based on Store Revenue, Protection Gross Margin, Bedding Margin, and Conversion
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
