Store Manager Unassigned

Walgreens•Lebanon, NH

4d•$27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full-store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee oversees store operations and supports the Store Manager by shadowing and assisting throughout the learning journey. The role requires completing the accelerated development track and demonstrating readiness and proficiency for a permanent Store Manager assignment. The position includes classroom, online, and on-the-job training; assigned rotations in area stores; development plans; and ongoing coaching from Store and District Managers. The employee learns and applies operational and compliance procedures, customer service practices, merchandising, inventory management, asset protection, financial and performance analysis, business planning, people management, and store communications. Pharmacy technician registration or licensure must be obtained where required by state law, and PTCB certification pursued where required by the state.

Requirements

Bachelor’s degree and 3 years of retail management experience, or High School Diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment to a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

PTCB Certification.
Bachelor’s Degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, training, rotations, and learning objectives.
Shadow and assist the Store Manager in leading front-end and pharmacy operations and demonstrate proficiency supervising store operations and team members.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and support improvements to customer service metrics.
Coach and train team members on customer service and operational practices; help develop plans to improve service in the front end and pharmacy.
Learn and supervise merchandising, including sets, resets, revisions, displays, promotional space, pricing, signs, and seasonal activities.
Support asset protection and loss prevention programs, monitor surveillance systems, and maintain price accuracy through reports and audits.
Analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returning, stocking, and transferring merchandise.
Ensure store operations comply with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Promote the safety and well-being of team members and use the Security Operations Center effectively.
Follow company policies and procedures, maintain respectful relationships, and complete special assignments and other tasks as assigned.
Analyze store and pharmacy financial and performance data, identify sales opportunities, and develop plans to increase sales, control costs, and reduce loss.
Review daily performance indicators and weekly operational metrics, prepare improvement plans, and discuss them with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes and to plan, implement, execute, and review business-growth initiatives and community or retail partnerships.
Learn Walgreens people-management practices and systems, including SOP training, performance conversations, discipline, performance improvement plans, and applicable employment policies and laws.
Support the Store Manager in using team members’ strengths and abilities to improve engagement, address challenges, solve problems, and adapt to change.
Attend critical communication sessions, learn effective feedback and communication practices, assist with community events, and facilitate discussions about operational and engagement metrics.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by the state.