Open Jobs Store Manager - Ponce City Market

Sephora•Atlanta, GA

4d•Onsite

About The Position

The Store Manager leads store operations, develops and coaches the team, and elevates the client experience at Sephora’s Ponce City Market location in Atlanta. The role oversees daily operations in a high-volume retail environment to drive sales and profitability, while creating an inclusive, supportive team culture and delivering personalized service. The Store Manager recruits and onboards talent, provides performance feedback and mentorship, fosters continuous learning, resolves client concerns, and drives engagement through loyalty programs and personalized experiences. The position also maintains Sephora’s visual, cleanliness, policy, procedure, and brand standards while optimizing inventory and staffing resources. This is an on-site, salaried, full-time role requiring availability for evenings, weekends, and holidays. The position involves lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for the entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation. The annual base salary range is $82,100 to $100,550, and employees may also be eligible for bonuses.

Requirements

Demonstrated success in a high-volume, complex retail or hospitality environment.
Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
Strong ability to recruit, inspire, and develop talent.
Exceptional communication and interpersonal skills, including the ability to build trust and alignment with teams and senior leadership.
Skill in managing conflict and facilitating complex discussions.
Ability to develop others through mentorship, real-time coaching, and feedback.
Experience creating personalized client experiences that build loyalty and satisfaction while balancing operations with business growth.
Availability to work evenings, weekends, and holidays.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, and stand and walk the sales floor for the entire shift.
Ability to work in a fragrance-filled environment and handle and apply products to clients, with or without accommodation.

Responsibilities

Oversee daily store operations to deliver an elevated client experience and drive sales and profitability.
Coach, inspire, and empower a diverse team, fostering growth, accountability, and strong performance.
Attract, recruit, and onboard talent to build an inclusive team aligned with Sephora’s values.
Conduct performance appraisals and provide actionable feedback and mentorship.
Promote ongoing learning through coaching, open dialogue, and learning resources.
Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
Maintain visual, cleanliness, policy, procedure, and brand standards.
Optimize inventory and staffing resources and adapt to changing priorities and opportunities.
Set strategic direction, champion store culture, and execute business plans to achieve store targets.

Benefits

Medical, dental, and vision coverage
Disability and life insurance
401(k) with 4% match
Flexible spending account (FSA) and health savings account (HSA) programs
Student Debt Retirement plan, with eligible student loan payments qualifying to earn Sephora’s 401(k) match
Vacation paid time off, sick paid time off, and protected leave
Training, tuition reimbursement, and leadership development
30% discount on merchandise and services, opportunities for free products or gratis, and flash sale discounts on LVMH brand products
Free mental health and financial coaching resources with 24/7 access
Volunteer and donation matching
Potential eligibility for bonuses