Store Manager - Ponce City Market
About The Position
The Store Manager leads the Sephora store at Ponce City Market, overseeing daily operations and delivering an elevated client experience while driving sales and profitability in a high-volume retail environment. The role sets direction for store performance and culture, develops and coaches a diverse team, recruits and onboards talent, and builds an inclusive environment where associates can grow and meet performance goals. The Store Manager supports client satisfaction through outstanding service, personalized experiences, loyalty engagement, and effective resolution of concerns. The role maintains Sephora’s store presentation and standards, ensures compliance with policies and brand guidelines, and optimizes inventory and staffing resources while adapting to changing priorities. This is an on-site, full-time salaried position in Atlanta, Georgia. The role requires availability for evenings, weekends, and holidays and involves physical work, including lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking for an entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation.
Requirements
- Demonstrated success as a Store Manager in high-volume, complex retail or hospitality environments.
- Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve ambitious targets.
- Strong leadership and business acumen, including the ability to recruit, inspire, and develop talent.
- Exceptional communication and interpersonal skills, including the ability to build trust and alignment, manage conflict, and facilitate complex discussions.
- Passion for developing others through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
- Experience creating personalized, memorable client experiences that build loyalty and satisfaction while balancing operations and business growth.
- Availability to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.
Responsibilities
- Oversee daily store operations to deliver a seamless, elevated client experience and drive sales and profitability.
- Lead, coach, inspire, and empower a diverse team to foster growth, accountability, and achievement of performance goals.
- Attract, recruit, and onboard talent to build an inclusive team that embodies Sephora’s values and delivers signature service.
- Conduct performance appraisals and provide real-time, actionable feedback and mentorship.
- Promote ongoing learning through coaching, open dialogue, and resources for associates and leaders.
- Deliver outstanding client service, resolve concerns, and encourage engagement through loyalty programs and personalized experiences.
- Maintain a visually inspiring and immaculate store environment and ensure compliance with policies, procedures, and brand guidelines.
- Optimize inventory and staffing resources and adapt to shifting priorities and opportunities.
- Set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
Benefits
- Medical, dental, and vision coverage for employees and dependents
- Company-paid disability and life insurance
- 401(k) with a 4% company match
- Flexible spending and health savings account programs
- Student Debt Retirement plan that allows qualifying student loan payments to earn the Sephora 401(k) match
- Paid vacation time off, paid sick time off, and protected leave
- Training, tuition reimbursement, and leadership development
- 30% discount on merchandise and services
- Opportunities for free products or gratis and flash sale discounts on LVMH brand products
- Free mental health and financial coaching resources with 24/7 access
- Volunteer and donation matching
- Potential eligibility to earn bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
