Store Manager, City Center

FERRAGAMO USA•Washington, DC

About The Position

Ferragamo is seeking a Store Manager for its City Center location. The role leads the store team and shapes a luxury client experience, drawing on a strong understanding of clients’ desires, needs, and expectations. The Store Manager communicates the brand’s story, listens thoughtfully, and prioritizes relationships between employees and clients. The manager empowers the team to work autonomously, build enthusiasm, and deliver results in a positive team environment. The position combines inclusive leadership, collaboration, ownership, customer centricity, and agility. The Store Manager develops the team, builds meaningful client relationships, drives store strategy and sales performance, and ensures that Ferragamo standards are applied. Ferragamo describes itself as a global luxury group founded in 1927, with approximately 3,800 professionals and around 400 directly operated stores. The company is certified as a Great Place to Work and emphasizes diversity, inclusion, and equal employment opportunity.

Requirements

Proficient English language skills.
Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents.
Ability to communicate effectively with customers, peers, and management.
Ability to communicate by telephone with proper etiquette.
Ability to multitask while attending to customers and remaining flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.

Nice To Haves

Knowledge of a second language.
Previous retail or customer-facing experience.
Luxury retail experience.

Responsibilities

Foster team members’ growth and potential through respectful, inclusive listening and long-term, authentic relationships.
Model high standards in sales and self-leadership, work actively with the team, and address problems constructively.
Build relationships among colleagues and encourage a sense of belonging and a positive, forward-thinking mindset.
Engage with the wider community and seek inspiration from other industries to help create an energetic, innovative, approachable team environment.
Conduct regular performance and development reviews with the team, including department managers.
Take ownership of the store, develop and share a store vision, and be accountable for results.
Coach the team to deliver excellent, specialized customer service and build meaningful, loyal client relationships through personal connections and CRM initiatives.
Ensure the application of Ferragamo standards, including the Selling Ceremony, visual guidelines, grooming standards, and procedures.
Design, lead, and drive store strategy to achieve strong sales performance and create a hand-crafted, 360-degree client experience.
Lead and coach the team to transform client interactions into memorable experiences.
Maintain momentum toward long-term strategy despite short-term pressures and develop strategic plans for store and organizational goals.
Understand company KPIs and identify strategies to improve performance.