Store Manager - Brickell City Center

Rhone Apparel•Miami, FL

1d•Onsite

About The Position

The Store Manager sets the culture for the Rhone brand and store environment and is responsible for overall store performance, including sales and profitability. The manager inspires, motivates, and develops the store team to provide customers with a positive and comfortable experience, while representing Rhone’s principles: Gritty, Responsible, Excellent, Authentic, and Team Centered. The role calls for a passion for fitness and a healthy lifestyle.

Requirements

Proven experience in leadership and team development.
At least 4 years of retail leadership experience or equivalent consumer-facing experience.
Strong interpersonal communication and customer service skills.
Strong organizational, time-management, and multitasking skills.
A positive attitude and upbeat personality.
Ability to use technology effectively and engage with customers and the team to meet goals.
Willingness to learn, be open to feedback, and take action as required.
Ability to learn procedural knowledge through on-the-job training.
Commitment to personal career growth and the growth of others.
Ability and desire to build a collaborative, highly motivated team.
Proactive, with experience in networking.
Ability to work a flexible schedule, including holidays and weekends.
Proficiency in Google Suite, point-of-sale systems, inventory management systems, and labor scheduling systems.

Responsibilities

Recruit, select, and onboard employees who are passionate about pursuing progress in their own lives.
Coach, develop, and manage employee performance to create a scalable workforce that supports Rhone’s growth.
Create and implement business strategies to attract customers, drive store traffic, and increase profitability.
Represent the brand, image, and culture at internal and external events.
Apply business acumen to retail operations and store financial goals.
Meet and exceed store sales targets and KPIs.
Train the team to become product-knowledge experts who can explain Rhone products’ features and benefits.
Ensure team members deliver exceptional customer service while representing the brand.
Address customer complaints promptly and completely with empathy and compassion.
Uphold operational standards and provide a safe, clean store environment for customers and employees.
Maintain the store’s stability and reputation by complying with legal requirements.
Create and communicate the biweekly staff schedule according to changing business needs and payroll goals set by HQ business partners.
Open and close the store as needed.
Maintain visual merchandising standards communicated by HQ business partners.
Ensure shipping and receiving are processed efficiently and promptly.
Communicate inventory and assortment needs to HQ.
Take on additional roles and responsibilities as needed.