Store Manager, City Center

FERRAGAMO•Washington, DC

6d•$115,000 - $120,000

About The Position

Ferragamo is seeking a Store Manager for its City Center location. The role leads the store team in delivering a distinctive luxury client experience, with an understanding of clients’ desires, needs, and expectations. The Store Manager develops the team’s communication and storytelling skills, listens and asks thoughtful questions, and prioritizes strong employee and client relationships. The role empowers employees to carry out their responsibilities effectively and fosters a positive team spirit. The Store Manager provides inclusive leadership, builds collaborative relationships, takes ownership of store performance and team development, and designs and drives store strategy. The role coaches the team to deliver specialized customer service and meaningful client relationships, uphold Ferragamo standards, and achieve performance goals. Ferragamo describes its culture as focused on Italian craftsmanship, excellence, innovation, and responsibility. The company also states its commitment to diversity, inclusion, equal employment opportunity, and reasonable disability accommodations.

Requirements

Proficient English-language skills.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents.
Ability to communicate effectively with customers, peers, and management, and to use proper telephone etiquette.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.

Nice To Haves

Knowledge of a second language.
Previous retail or customer-facing experience.
Luxury retail experience.

Responsibilities

Lead, nurture, and connect with team members to help them develop and express their potential.
Foster long-term, authentic relationships with the team through growth, respectful listening, and inclusion.
Model high-quality sales and self-leadership, work actively with the team, and address problems to achieve positive outcomes.
Build and maintain relationships with colleagues, promote belonging and a positive, forward-thinking mindset, and engage with the wider community for inspiration.
Conduct regular performance reviews with the team, including department managers, to improve performance and develop skills.
Take ownership of the store, develop and share a store vision, and remain accountable for results.
Coach the team to deliver excellent, specialized customer service and develop meaningful, loyal client relationships through personal connections and CRM initiatives.
Ensure the application of Ferragamo standards, including the Selling Ceremony, visual guidelines, grooming standards, and procedures.
Design, lead, and drive store strategy to achieve strong sales performance by understanding client desires and creating a handcrafted 360-degree client experience.
Lead and coach the team to turn each client interaction into a memorable experience.
Maintain momentum toward long-term strategy despite short-term pressures and develop plans for long-term store and organizational goals.
Understand company KPIs and identify strategies to improve performance standards.