General Manager - Brickell

JETSET Pilates • Brickell, FL

2d

About The Position

JETSET Pilates is seeking a General Manager to lead the overall success of its Brickell studio. This hands-on leadership role combines business management with active instruction and community engagement. The General Manager leads and develops the studio team, oversees daily operations and the client experience, and drives membership growth and business performance. The role includes completing the JETSET Instructor Training Academy Program, teaching an average of 6–8 classes per week, and maintaining an active in-studio presence during at least 25 class times per week.

The General Manager manages studio performance across memberships, utilization, retention, payroll, revenue, and expenses; analyzes KPIs and implements action plans; and partners with ownership through regular business updates and recommendations. The role also builds local community relationships and represents JETSET as a brand ambassador. Growth opportunities may include mentoring new leaders, supporting studio openings, overseeing multiple studios, and advancing to multi-unit leadership roles.

Requirements

• At least 3 years of operations or general management experience.
• Proven track record of building and leading high-performing teams.
• Demonstrated initiative, proactive problem-solving, and ability to work in an entrepreneurial environment.
• Strong sales instincts and experience driving revenue targets and coaching others to do the same.
• Ability to build reports, interpret data, and make decisions based on metrics.
• Exceptional organizational skills and ability to manage competing priorities while maintaining attention to detail.
• Outstanding communication and interpersonal skills.
• Ability to stand and move throughout the studio for extended periods.
• Ability to lift up to 30 pounds.
• Flexible availability to work mornings, evenings, weekends, and holidays as business needs require.
• Ability to complete the JETSET Instructor Training Academy Program and teach an average of 6–8 classes per week.

Nice To Haves

• Operations or general management experience in boutique fitness, hospitality, or a luxury membership-model consumer service environment.
• Experience leading teams across multiple locations or in a pre-opening context.
• Hands-on experience in fitness instruction or coaching.
• Passion for community building and understanding of the local wellness, fitness, and hospitality community.

Responsibilities

• Lead, coach, and develop instructors and Studio Leads; recruit and onboard team members as needed.
• Provide consistent feedback, conduct performance conversations, and foster an engaging, accountable team culture.
• Identify and develop future leaders through coaching, mentorship, and succession planning.
• Own daily studio operations and ensure exceptional hospitality and client experiences.
• Manage class and staffing schedules.
• Oversee facility operations, keeping the studio clean, safe, stocked, well-maintained, and aligned with brand standards.
• Resolve client concerns promptly and improve operational processes to increase efficiency and consistency.
• Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.
• Analyze KPIs and implement action plans to improve business performance.
• Develop and execute strategies to improve retention, utilization, referrals, and recurring revenue.
• Coach team members on consultative selling, membership upgrades, renewals, and client retention.
• Build local community relationships and partnerships that support awareness, referrals, member engagement, and growth.
• Support social media and community partnerships, and represent JETSET as a brand ambassador.
• Monitor financial performance and provide regular business updates to ownership.
• Recommend operational improvements and maintain accountability for profitability, payroll management, expense control, and overall studio performance.
• Complete the JETSET Instructor Training Academy Program, teach an average of 6–8 classes per week, and maintain an in-studio presence during a minimum of 25 class times per week.
• Commit to travel for a five-day instructor training at a Regional Training & Support Center.

Benefits

• Paid time off (PTO).
• Complimentary or discounted JETSET Pilates classes.
• Professional development opportunities.
• Health insurance, retirement plans, and other perks may be offered depending on studio location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed