Overnight Valet Attendant - Icon Brickell

Towne Park•Miami, FL

13d•$20 - $26

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves safely and promptly parking and retrieving guest vehicles, assisting with luggage and bell services, and supporting guests during arrival and departure. The associate also provides information and directions, helps with guest inquiries, and handles valet tickets, vehicle records, and payments according to established procedures. This position works overnight from 11 p.m. to 7 a.m. Most work is performed outdoors for extended periods, potentially throughout the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of employment, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions and short correspondence; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers, tens, and hundreds, including calculations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guest last names.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record vehicle locations on key tags.
Calculate and collect vehicle revenue when needed.