General Manager - Brickell

JETSET Pilates • Miami, FL

3d • Onsite

About The Position

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. The General Manager is responsible for the overall success of the Brickell studio, leading a high-performing team while driving operational excellence, membership growth, and an exceptional client experience. This hands-on leadership role combines business management with active instruction and community engagement.

General Managers are expected to complete the JETSET Instructor Training Academy Program, teach an average of 6–8 classes per week, and maintain an active in-studio presence during a minimum of 25 class times per week.

Requirements

• At least 3 years of operations or general management experience; boutique fitness, hospitality, or luxury membership-model consumer service experience is preferred.
• A proven track record of building and leading high-performing teams; experience across multiple locations or in a pre-opening context is preferred.
• Self-starter with an entrepreneurial spirit who takes initiative, solves problems proactively, and can work where processes are still being developed.
• Strong sales instincts and experience driving revenue targets and coaching others to do the same.
• Strong analytical skills, including comfort building reports, interpreting data, and making decisions based on metrics.
• Exceptional organizational skills and ability to manage competing priorities while maintaining momentum and attention to detail.
• Outstanding communication skills and ability to connect with clients and team members.
• Ability to commit to travel for a five-day instructor training at a Regional Training & Support Center.
• Ability to stand and move throughout the studio for extended periods.
• Ability to lift up to 30 pounds.
• Flexible availability, including mornings, evenings, weekends, and holidays as business needs require.

Nice To Haves

• Hands-on experience in fitness instruction or coaching.
• Passion for community building and understanding of the local wellness, fitness, and hospitality community.

Responsibilities

• Lead, coach, and develop instructors and Studio Leads; recruit and onboard team members as needed; provide feedback and regular performance conversations; foster an engaging and accountable team culture; and develop future leaders through coaching, mentorship, and succession planning.
• Own daily studio operations and ensure exceptional hospitality and client experience.
• Manage class and staffing schedules.
• Oversee facility operations to keep the studio clean, safe, stocked, well-maintained, and aligned with brand standards.
• Resolve client concerns promptly and improve operational processes to increase efficiency and consistency.
• Own performance across memberships, utilization, retention, payroll, revenue, and expenses; analyze KPIs and implement action plans.
• Develop strategies to improve member retention, utilization, referrals, and recurring revenue.
• Coach team members on consultative selling, membership upgrades, renewals, and client retention.
• Build local community relationships and ongoing partnerships that drive awareness, referrals, member engagement, and long-term growth.
• Support social media and community partnerships, and represent JETSET as a brand ambassador.
• Monitor financial performance, provide regular business updates to ownership, and recommend operational improvements.
• Ensure accountability for profitability, payroll management, expense control, and overall studio performance.
• Complete the JETSET Instructor Training Academy Program, teach an average of 6–8 classes weekly, and maintain an active in-studio presence during at least 25 class times per week.

Benefits

• Paid time off (PTO).
• Complimentary or discounted JETSET Pilates classes.
• Professional development opportunities.
• Health insurance, retirement plans, and other perks may be offered depending on the studio location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed