Store Manager

Five Below•Cincinnati, OH

About The Position

The Store Manager leads the store from the sales floor and is responsible for delivering a strong customer experience while balancing store operations, team development, labor management, and sales. The role sets the pace and tone for the store, builds a positive and high-performing team, keeps operations and merchandise presentation on track, and adapts quickly to changing business needs. The Store Manager models selling behaviors, coaches associates in real time, maintains accountability and integrity, and works to achieve sales, labor, customer satisfaction, team development, and operational goals. The position involves frequent movement around the sales floor and stockroom, directing associates and assisting customers. The manager also spends structured time on development check-ins, coaching conversations, labor and volume planning, and use of company resources and programs. A flexible schedule, including days, evenings, weekends, and holidays, is required.

Requirements

High school graduate or equivalent.
At least 18 years old.
At least 3 years of management experience preferred.
5–10+ years of leadership experience leading teams and delivering results, as stated in the role description.
Experience managing a store or large department; retail experience is preferred but not required.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Excellent verbal and written communication skills.
Ability to multitask and think creatively.
Ability to maintain composure under pressure.
Ability to perform all essential job functions in compliance with applicable federal, state, and local laws.
Ability to lift, push, or pull up to 25 pounds and move merchandise to heights of 5–10 feet.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to exchange accurate information with customers, managers, and coworkers by telephone and face-to-face.
Ability to operate a computer, printer, cash register, ladders, pallet jacks, and handheld devices.

Nice To Haves

Promotion from an assistant manager or co-manager role is a plus.
Experience in a fast-paced, high-volume, or high-complexity store environment.
Retail experience.

Responsibilities

Lead the store from the sales floor and serve as its visible leader.
Develop associates through coaching, feedback, teaching, and recognition.
Oversee store operations, including freight flow, merchandise zones, priorities, and operational compliance.
Manage labor and adjust staffing to business needs while staying on budget.
Drive sales by modeling selling behaviors and guiding the team in serving customers.
Build and maintain a positive, fun, high-performing team culture.
Adapt to changing priorities and business conditions while maintaining composure.
Demonstrate integrity and accountability and take ownership of outcomes.
Plan for success through development check-ins, coaching conversations, and labor and volume planning.
Direct associates, assist customers, and move merchandise between the sales floor and stockroom.
Meet performance goals measured by sales and labor results, customer feedback, store scorecard performance, team development and retention, and operational execution.