Store Manager - Phoenix Premium Outlets

The Children's Place•Phoenix, AZ

4d•Onsite

About The Position

The Store Manager leads store teams to drive sales and brand loyalty, set expectations, deliver exceptional customer service, and recruit and develop retail talent. The role has full accountability for the store’s key financial results and provides overall leadership and development by building an independent, high-performing team dedicated to achieving results and supporting brand strategies. The Store Manager is responsible for talent selection and development, team performance, customer experience, scheduling, operational standards, merchandise presentation, and loss prevention. The position is based at Phoenix Premium Outlets in Chandler, Arizona.

Requirements

High school diploma or equivalent.
At least 5 years of experience as a specialty retail store manager in relevant traffic, volume, and unit intensity.
Excellent customer engagement, talent development, visual presentation, and operational skills.
Strategic mindset and a proven track record of selecting high-performing talent.
Effective communication skills, including facilitating and presenting programs, processes, and concepts.
Ability to inspire and motivate a store team.
Ability to understand and interpret moderately complex financial reports.
Broad knowledge of the retail landscape and ability to plan and execute strategies.
Adaptability and flexibility in response to changing priorities.
Excellent time management, planning, and organizational skills; fiscal responsibility.
Proficiency in Microsoft Office and ability to adapt to and learn internal applications.
Ability to work a flexible schedule, including weekends and evening shifts, to meet business needs.
Ability to maneuver on the sales floor and in the stockroom, climb a ladder, and lift and carry up to 50 pounds.

Nice To Haves

Bachelor’s degree.

Responsibilities

Recruit, hire, develop, and retain high-performing talent for store and district positions.
Develop future leaders for the internal pipeline and identify and network with external talent to support succession planning.
Build and maintain a diverse, high-performing team through selection, development, and motivation.
Communicate goals and monitor team members’ progress against key business metrics.
Coach, mentor, and direct accountabilities to meet store and company goals.
Assess performance and provide feedback or take appropriate action through the performance management cycle.
Model, encourage, and demonstrate exceptional customer service on the sales floor.
Inspire associates to build brand loyalty and create a positive environment for internal and external customers.
Set a positive example and maintain high standards throughout the store while protecting brand integrity.
Represent the company professionally and positively.
Create and manage schedules to meet business needs, maximize staffing, and support store profitability while leveraging payroll.
Train associates and monitor compliance with company standard operating procedures.
Plan and execute floor sets efficiently, follow brand guidelines, and encourage collaboration among team members.
Use the Leader on Duty program to influence associate behaviors and drive the shopping experience and sales results.
Manage company standards for merchandise presentation, signage, and displays.
Protect company assets by ensuring adherence to loss-prevention procedures.