Store Manager - Boston (Copley)

Ami Paris•Boston, MA

9d•Onsite

About The Position

AMI is seeking a Store Manager for its Boston – Copley Place store. Reporting to the Retail Director of North America, the Store Manager ensures the store operates efficiently and works with the team to drive sales and performance, create engaging client experiences, and build long-term client relationships. The role leads and develops the store team, supports sales and customer service, builds client relationships, coordinates clienteling and events, and oversees store operations, inventory, and visual merchandising.

Requirements

At least 3 years of experience in retail management.
Experience in luxury sales and/or designer clothing.
Excellent interpersonal skills.
Team player with strong team leadership skills and the ability to deliver results beyond expectations.
Masterful customer service skills and the ability to foster a client-centric spirit.
Strong interest in and understanding of fashion, with familiarity with the luxury market and its trends.

Nice To Haves

A second language is preferred.

Responsibilities

Hire, supervise, train, and develop a high-performing team.
Manage and monitor schedules to maximize performance and profitability.
Train the team on products and brand knowledge.
Support the team in achieving individual and store sales targets.
Monitor and optimize store and team key performance indicators, including conversion rate, units per transaction, and average transaction value.
Provide daily reports to the Retail Director and headquarters.
Work with the Merchandising team by communicating customer feedback and insights.
Identify business opportunities and challenges and help initiate improvements.
Recruit new clients, including stylists, agents, and prospects.
Foster long-term relationships with existing clients through follow-ups and one-to-one experiences.
Serve as the store ambassador for the stylist program.
Submit monthly in-store event proposals to the marketing team.
Welcome customers in accordance with AMI values and provide a positive customer experience.
Understand customer needs, recommend relevant products, and encourage cross-selling.
Build a customer loyalty culture focused on strong, long-term client relationships.
Introduce new clients to the brand.
Participate in merchandise reception and ensure supply needs are met.
Maintain the store, including product presentation, cleanliness, and premises maintenance.
Manage inventory, including rotating inventories, cash register management, stock levels, and stock errors.
Participate in store visual merchandising and propose options during rotations.