Region Store Manager - Boston South

TD Bank • Quincy, MA

1d • Onsite

About The Position

The Region Store Manager provides business continuity at stores experiencing extended Store Manager vacancies and works across multiple bank locations within the region. This leadership development role temporarily manages a Store portfolio, including deposits, loans, fees, and expenses, and contributes to Consumer Business growth and profitability. The role leads, coaches, and motivates Store colleagues to deliver a strong colleague and client experience while achieving business results, and may support regional projects and special assignments.

The position oversees Store operations, financial and service performance, risk management, and team development. It manages client-facing service and advice, supports business development and community relationships, partners with other business lines, and ensures compliance with bank procedures and applicable lending and mortgage-originator requirements. The role originates loan applications, handles lending conditions, and conducts loan closings. It requires active NMLS registration and eligibility to work for a covered financial institution and to register as a mortgage loan originator. A criminal background check, credit report check, and required applicant statements or certifications are also required.

The role is based in Quincy, Massachusetts, and requires work at multiple bank locations within the region. The posted schedule is 40 hours. The position requires occasional domestic travel and includes continuous sedentary work, multiple-task performance, office-equipment operation, and concentration, with frequent standing and walking and occasional lifting and other physical activities.

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience preferred, such as in retail, customer service, or financial services.
• At least 1 year of leadership and coaching experience preferred.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank product lines and services, Store operations, security, banking, and bank operations.
• Ability to manage competing priorities and align work strategically with Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration and eligibility for registration as a mortgage loan originator under applicable requirements.
• Eligibility for employment with a covered financial institution under applicable standards.
• Satisfactory criminal background and credit report checks, and required statements or certifications concerning government-agency findings.
• Ability to meet the physical requirements described, including continuous sedentary work, multiple-task performance, office-equipment operation, and concentration; frequent standing and walking; and occasional domestic travel and physical activities.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Provide temporary management and business continuity for Stores with extended Store Manager vacancies, working at multiple locations within the region.
• Manage a Store portfolio and contribute to Consumer Business growth and profitability across deposits, loans, fees, and expenses.
• Lead, coach, motivate, and develop Store colleagues; set goals and performance objectives, manage performance and compensation decisions, recruit talent, and handle disciplinary matters as required.
• Oversee Store and individual performance metrics and support the achievement of Store goals and business results.
• Manage the service and advice team to promote a positive client and colleague experience; coach colleagues on products, services, sales conversations, advice, and service strategies.
• Ensure client issues are handled appropriately and participate in negotiation and problem resolution when necessary.
• Build client relationships, address client needs, and represent the Bank in community groups, initiatives, and events.
• Lead execution of service plans and client-experience targets, oversee Store premises, optimize colleague scheduling, and manage complex daily operational and administrative duties.
• Create Store-specific business-growth strategies and use reporting to identify opportunities to acquire and deepen client relationships and grow deposits, investments, and loans.
• Partner with specialists and Small Business, Commercial, Consumer Lending, Wealth, and other business lines to serve clients, generate referrals, and grow the Store portfolio.
• Manage the Store budget and revenue and expense objectives; pursue prospects and develop relationships with individuals, small businesses, and centers of influence.
• Ensure operational excellence, transaction accuracy, due diligence, and compliance with bank policies, procedures, codes of conduct, and regulatory requirements.
• Identify, manage, track, and resolve risks and process gaps; escalate non-standard or high-risk activities and maintain a culture of risk management and control.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings while maintaining active NMLS registration.
• Support regional projects and special assignments in support of business objectives.
• Share knowledge and expertise, communicate issues, support change, foster teamwork and an equitable workplace, and serve as a brand ambassador.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and learning-platform access.
• Reward and recognition programs.
• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager