Region Store Manager - Boston South

TD • Quincy, MA

3d • $78,520 - $117,520 • Onsite

About The Position

The Region Store Manager provides business continuity in stores experiencing extended Store Manager vacancies and works across multiple bank locations within the region. This leadership development role temporarily manages a store portfolio—including deposits, loans, fees, and expenses—to contribute to Consumer Business growth and profitability. The manager leads, coaches, and motivates store teams to deliver a strong colleague and client experience while achieving business results, and may contribute to regional projects and special assignments.

The role oversees store operations, service, advice, lending, risk management, and team performance. It develops store-specific business strategies, builds client relationships, manages budgets and operational controls, and ensures compliance with bank policies and regulatory requirements. The position also leads hiring, performance management, coaching, colleague development, and teamwork across the store.

Requirements

• Undergraduate degree or equivalent experience.
• Knowledge of bank product lines and services, store operations, and security.
• Business development skills, including the ability to conceptualize and implement strategies.
• Ability to manage competing priorities and strategically align activities with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Must maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• 3+ years of relevant experience, preferably in retail, customer service, and/or financial services.
• 1+ years of leadership and coaching experience.
• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Provide business continuity by temporarily managing stores with extended Store Manager vacancies, working across multiple locations in the region.
• Lead, coach, and motivate store colleagues to deliver a positive client and colleague experience and meet individual and store performance goals.
• Manage a store portfolio, including deposits, loans, fees, expenses, budgets, and revenue objectives.
• Hire, develop, coach, and manage colleague performance, compensation decisions, objectives, and disciplinary matters as required.
• Manage the service and advice team, improve client experience, and coach colleagues on products, services, advice, and sales conversations.
• Resolve client issues and escalations, including participating in negotiation and problem resolution when necessary.
• Promote the bank and build client and community relationships through outreach, business groups, initiatives, fundraisers, and needs-based conversations.
• Create store-specific strategies and use reporting to identify opportunities to acquire and deepen relationships and grow deposits, investments, and loans.
• Partner with Specialists and Small Business, Commercial, Consumer Lending, Wealth, and other business lines to develop clients and grow the store portfolio.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Oversee store premises, colleague scheduling, complex daily operational and administrative duties, and the professional appearance of client and colleague areas.
• Ensure due diligence and accuracy in client transactions, adherence to operating policies and procedures, and effective identification, management, and escalation of risk.
• Monitor emerging issues, trends, and regulatory requirements and maintain a culture of risk management and control.
• Support regional projects, special assignments, business planning, change management, and community involvement as required.
• Foster a cohesive, diverse, fair, and high-performing team; set targets, provide feedback and performance reviews, recognize results, and ensure timely communication and collaboration.
• Maintain active NMLS registration and meet applicable eligibility and background-check requirements.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager