Region Store Manager - Boston North Region

TD Bank • Peabody, MA

1d • Onsite

About The Position

The Region Store Manager provides business continuity for stores experiencing extended Store Manager vacancies and works across multiple bank locations within the region. This leadership development role temporarily manages a portfolio of stores, contributing to Consumer Business growth and profitability across deposits, loans, fees, and expenses. The manager leads, coaches, and motivates store teams to deliver a strong colleague and client experience while achieving business results, and may also support regional projects and special assignments.

The role oversees store operations and performance, develops colleagues and team capabilities, manages budgets and business growth, and ensures compliance with operational, regulatory, and risk requirements. It includes originating loan applications, handling lending conditions, conducting loan closings, and maintaining active NMLS registration. The position also involves community engagement, partnership across business lines, and leadership in talent development and performance management.

Requirements

• Undergraduate degree or equivalent experience.
• Three or more years of relevant experience preferred, such as in retail, customer service, or financial services.
• Business development skills, including the ability to conceptualize and implement strategies.
• One or more years of leadership and coaching experience preferred.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and align work strategically to meet store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration status; must be eligible for registration as a registered mortgage loan originator.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Provide business continuity by temporarily managing stores with extended Store Manager vacancies across multiple locations in the region.
• Lead, coach, motivate, develop, and manage store colleagues, including hiring, setting goals, performance reviews, compensation decisions, and disciplinary actions as needed.
• Manage store and individual performance metrics and hold the team accountable for achieving objectives.
• Oversee service and advice colleagues to improve client and colleague experiences, provide product and sales guidance, and resolve client concerns.
• Promote the bank and build community relationships through participation and leadership in community business groups, initiatives, and fundraisers.
• Oversee store premises, colleague scheduling, and complex daily operational and administrative duties.
• Create store-specific business strategies and use reporting to grow client relationships, deposits, investments, loans, and referrals.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, Specialists, and other business lines to grow the store portfolio and serve clients.
• Manage the store budget to meet revenue and expense objectives.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Ensure operational excellence, transaction accuracy, due diligence, and compliance with bank policies, procedures, regulatory requirements, and risk controls.
• Identify, track, and resolve process gaps; manage and escalate risks and non-standard or high-risk transactions and activities.
• Develop team expertise, encourage collaboration, communicate issues, support change, and recruit a diverse and qualified workforce.
• Contribute to regional projects, special assignments, business planning, change management, and talent pipeline development as needed.
• Maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, potentially including cash and/or equity incentive awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager