Region Store Manager - Boston North Region

TD • Peabody, MA

3d • $72,280 - $108,160 • Onsite

About The Position

The Region Store Manager provides business continuity to stores experiencing extended Store Manager vacancies and works across multiple bank locations within the region. This leadership development role temporarily manages a store portfolio, contributing to Consumer Business growth and profitability across deposits, loans, fees, and expenses. The manager leads, coaches, and motivates store teams to deliver a strong colleague and client experience, achieve performance goals, and support shareholder value through solutions and referrals. The role may also contribute to regional projects and special assignments.

The position oversees store operations, service and advice teams, talent development, client relationships, business growth, budgeting, and risk management. It requires knowledge of banking and store operations, sound judgment in managing operational and regulatory risks, and the ability to collaborate with internal partners and community organizations. The role originates loan applications, handles lending conditions, conducts loan closings, and requires active NMLS registration. It is classified as a loan originator and mortgage loan originator under applicable federal regulations.

Requirements

• Undergraduate degree or equivalent experience.
• Knowledge of bank product lines and services, store operations, and security.
• Business development skills, including the ability to conceptualize and implement strategies.
• Ability to manage competing priorities and align efforts strategically to store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• At least 3 years of relevant experience, preferably in retail, customer service, and/or financial services.
• At least 1 year of leadership and coaching experience.
• Small Business and Consumer lending experience.
• Notary license.

Responsibilities

• Provide temporary management and business continuity for stores with extended Store Manager vacancies, working across multiple locations in the region.
• Lead, coach, motivate, hire, develop, and manage store teammates, including setting objectives, managing performance and compensation, and addressing disciplinary matters as needed.
• Oversee store performance and team delivery against individual and store metrics, business objectives, service targets, and operational excellence standards.
• Manage service and advice teams to promote positive client and colleague experiences; coach colleagues on products, services, sales conversations, advice strategies, and client problem resolution.
• Act as the store's highest point of escalation for customer, internal group, and partner issues, and participate in negotiation and resolution when needed.
• Promote the bank's presence in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Build client relationships, proactively address client needs, and lead execution of store service plans and objectives.
• Oversee store premises, colleague scheduling, and complex daily operational and administrative duties.
• Create store-specific strategies to grow the business and use reporting to identify opportunities to acquire and deepen client relationships and grow deposits, investments, and loans.
• Partner with specialists and teams across Small Business, Commercial, Consumer Lending, Wealth, and other business lines to grow the store portfolio and support referrals.
• Manage the store budget and expenses to meet revenue and expense objectives.
• Develop relationships with personal and small-business clients and centers of influence to generate demand for bank products and services.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Ensure due diligence and accuracy in client transactions and activities; communicate and enforce bank policies, procedures, and codes of conduct.
• Identify, manage, and escalate risks, including non-standard or high-risk transactions, and keep abreast of emerging issues and regulatory requirements.
• Maintain a culture of risk management and control aligned with the bank's risk appetite.
• Support team expertise and capability through ongoing feedback, performance reviews, coaching, mentoring, training, and knowledge sharing.
• Recruit qualified talent, foster a cohesive and diverse team, and ensure compliance with human resources policies and guidelines.
• Support change management, regional initiatives, and special assignments as required.
• Maintain active registration status with the NMLS.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including potential cash and/or equity awards through an incentive plan
• Training and onboarding
• Online learning platform
• Mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager