Scheme Manager (Copley Mill House)

Stonewater • Halifax, NC

12d

About The Position

Stonewater is seeking a proactive and caring Scheme Manager for Copley Mill House in Halifax. The part-time role is permanent and involves 20 hours per week. The Scheme Manager is the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and helping residents feel safe, supported, and empowered to live independently.

The role takes ownership of essential safety checks, including health and safety, fire safety, and the warden call system, ensuring compliance standards are met and service levels remain high. The Scheme Manager identifies and manages risks, including safeguarding concerns, and takes appropriate action to prioritise residents’ wellbeing.

Appointment is subject to a satisfactory Disclosure and Barring Service check, satisfactory references, and possession of a valid Right to Work document. The role may require particular qualifications, skills, knowledge, and behaviours under the Competence and Conduct Standard for Social Housing. If not already qualified, the postholder may be expected to study toward a professional qualification.

Requirements

• Experience in housing, ideally leaseholder management, or in a customer-facing role.
• Strong IT skills, including Microsoft Office, and willingness to learn new systems.
• Excellent record-keeping and attention to detail.
• Self-starter with strong organisational skills and a passion for helping others.
• Clear communication skills and ability to work well with residents, colleagues, contractors, and external agencies.
• Practical problem-solving skills, with the ability to deliver high-quality work and meet deadlines.
• Pride in delivering excellent customer service, including resolving feedback and complaints.
• Full UK driving licence to travel to another scheme in Halifax when required.
• Satisfactory Disclosure and Barring Service check, satisfactory references, and valid Right to Work document.

Nice To Haves

• Experience in leaseholder management.

Responsibilities

• Support the Delivery Manager with the day-to-day operations of the scheme.
• Help residents feel safe, supported, and empowered to live independently.
• Take ownership of health and safety, fire safety, and warden call system checks.
• Ensure compliance standards are met and deliver consistently high levels of service.
• Identify and manage risks, including safeguarding concerns, and take appropriate action to protect residents’ wellbeing.
• Travel to Stonewater’s other scheme in Halifax in emergencies, during absence, or in similar circumstances.
• Deliver excellent customer service, including resolving feedback and complaints.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed