Assistant Community Manager - The Mill at White House

Greystar•White House, TN

5d•$22 - $24•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a 216-unit garden-style community in the lease-up stage. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and property-management-system records. The position is scheduled Monday through Friday with rotating weekends. The role also supports resident satisfaction and retention, lease enforcement and collections, vendor and owner communications, and daily community operations. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, organizing work and coordinating with maintenance. The position may also assist with leasing and marketing activities.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the posting specifies 1–3 years minimum.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior areas of the community and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing financial reports; and processing invoices and payables.
Use property management software to record transactions, complete required updates and backups, and maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, pursue delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges to work performed or products purchased; obtain manager approval; code charges; and coordinate communications among relevant parties.
Follow established eviction procedures and notice requirements, including representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues.
Serve as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in accordance with company policies and procedures.
Assist with the client/owner relationship by meeting owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospective residents, gathering prospect information, showing apartments and models, closing leases, obtaining deposits, and assisting with applications and credit verification.
For California positions, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.