Assistant Community Manager - The Swift at Petworth

Greystar Management Services•The Swift at Petworth Metro, DC

3d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoices, rent and other payments, bank deposits, dispositions, account reconciliations, and the use of property management software to record and report the community’s financial activity. The position also supports resident relations, collections, lease enforcement, evictions and move-outs, and may assist with leasing and marketing. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinates daily work and maintenance activity, and helps ensure community operations follow company policies and procedures. The role assists with owner relationships and community performance updates. The team member works in an office environment and may frequently encounter outdoor conditions that could be unpleasant or hazardous. The position requires access to all parts of the property and amenities, lifting or maneuvering weights up to 20 pounds independently and 50 pounds with assistance, and may require local or occasional travel.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the posting specifies 1–3 years minimum.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively as part of a team.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Background in sales, marketing, and customer service, and experience resolving customer issues, preparing financial records and reports, increasing sales revenue, and coordinating a team.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software and accurately enter transactions, complete updates, and perform backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices by reconciling work or purchases, obtaining Community Manager approval, coding charges, and coordinating communications as needed.
Follow company eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions in accordance with established procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues and support satisfaction and retention.
Serve as on-site supervisor when the Community Manager is absent; organize and delegate work, coordinate maintenance and make-ready tasks, and manage operations in accordance with company policies and procedures.
Assist with client and owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, collecting Guest Card information, showing apartments and models, closing and obtaining lease deposits, and helping applicants complete rental applications and credit verification.
For California positions, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.