Assistant Community Manager - Villas at the Gardens

Greystar Management Services•Rancho Cucamonga, CA

20h•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, account reconciliations, and the use of property management software to record and report the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement, delinquency collections, move-outs, eviction procedures, leasing and marketing, and the relationship with the client or owner. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor and coordinates daily operations, maintenance, and make-ready work. The role is based in an office environment, with frequent potential exposure to outdoor conditions and access throughout the property and amenities. Routine local travel may be required, with rare or occasional travel for meetings or training. The hourly pay range is $26–$28 in Rancho Cucamonga, California. The position may also be eligible for applicable bonus programs. Benefits listed apply to full-time employees and include medical, dental, vision, disability and life insurance, paid time off, possible onsite housing discounts, a paid sabbatical after qualifying service, a 401(k) company match, paid parental leave, fertility benefit reimbursement, an Employee Assistance Program, and other voluntary plans and programs.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience demonstrating the ability to assist with apartment community operations, handle customer complaints and issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications applicable to state and local jurisdictions.
A valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Physical ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, enter required information accurately, and complete updates and backups to preserve system integrity.
Review resident files and accounting records for unpaid balances and late fees; communicate with residents about balances; pursue delinquencies; and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain Community Manager approval; code charges appropriately; and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposit and lease cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and practices.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates and information, and responding to requests.
May support leasing and marketing by greeting prospective residents, gathering prospect information, showing ready apartments and models, closing and obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match of up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The position may be eligible for weekly, monthly, and/or quarterly bonus programs.