Assistant Community Manager - Villas at Old Concord

Greystar Management Services•Billerica, MA

4d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, account reconciliations, and property-management software records. It also supports resident relations, leasing and marketing, owner communications, and day-to-day community operations. In the Community Manager’s absence, the Assistant Community Manager may serve as the on-site supervisor and coordinate daily work.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience demonstrating the ability to assist with community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Collect and post rent, fees, and other payments; prepare bank deposits and financial reports; reconcile bank accounts; and process invoices and payables.
Use property management software to enter transactions, complete updates, and maintain system integrity through backups.
Review resident files and accounting records for unpaid balances, communicate with residents about amounts due, pursue delinquencies, and enforce lease terms.
Review vendor and contractor invoices, reconcile charges against work performed or products purchased, obtain Community Manager approval, code charges, and coordinate communications among vendors, accounting, and the client or owner.
Follow established eviction procedures, including proper notices, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit and cancellation fees, and completing dispositions according to established procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
Assist with client and owner relationships by attending meetings, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering Guest Card information, showing apartments and models, closing leases, collecting lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.