Assistant Manager - Concord - FT
About The Position
The Assistant Manager manages the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across customer service, inventory management, and sales. The role supports a positive and welcoming shopping experience for customers and a productive work environment for staff. The position reports to the Store Manager, who evaluates performance annually. The Assistant Manager supervises Custodians, Drive Thru Ambassadors, Sales Production Associates, and Textile Sales Associates. The role also embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Requirements
- High school diploma or equivalent, or the ability to obtain one through The Excel Center.
- Strong supervisory skills and the ability to inspire, motivate, and hold team members accountable.
- Ability to foster a positive and productive work environment.
- Excellent verbal and written communication skills.
- Ability to resolve customer concerns and support a positive shopping experience.
- Commitment to high customer-service standards and customer satisfaction.
- Ability to pass a criminal background check and drug screen.
- Reliable transportation, a current driver's license, and proof of insurance to travel to different job sites.
- Authorized to work in the United States.
- Flexible availability, including nights and weekends.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motion and look up or down.
- Ability to lift and/or move up to 50 lbs.
- Ability to effectively and safely use standard office and light industrial equipment.
Responsibilities
- Participate in recruiting and hiring qualified candidates to build a competent and diverse team.
- Develop and implement training on company policies, procedures, and customer service standards.
- Monitor employee performance and provide constructive feedback and coaching.
- Take disciplinary action when necessary to maintain standards of conduct and performance.
- Supervise and coordinate daily store operations, including inventory, merchandising, sales floor operations, and customer service.
- Ensure departments collaborate to achieve business goals, improve workflow efficiency, and provide an exceptional shopping experience.
- Establish and enforce safety protocols for employees and customers.
- Monitor security risks, including internal theft and shoplifting, and take proactive measures to mitigate them.
- Promote staff awareness of and compliance with safety practices.
- Communicate with the Store Manager about store operations, staff performance, and challenges.
- Participate in regular meetings to discuss store performance, share insights, and develop improvement strategies.
- Assist in creating and implementing corrective action plans for operational issues and monitor their outcomes.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
