Community Manager - The Standard at Pinestone

Greystar Management Services•Charleston, SC

1d•Onsite

About The Position

The Community Manager manages the day-to-day operations of an assigned apartment property, including team members, activities, and resources, to achieve budgeted financial and operational goals. The role ensures property operations comply with company policies and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance, oversees leasing and lease enforcement, and develops marketing strategies to meet occupancy and revenue goals. The role also promotes resident satisfaction and retention, oversees property maintenance and physical standards, supervises staff, and supports the client/owner relationship. The position may involve routine local travel and work both in an office and throughout the property.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service.
Ability to manage property operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Manage revenue goals by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices; verify work and insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; conducting apartment inspections; providing required notices; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance team members follow company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California positions, manage lease documentation using the California-specific Lease File Checklist.

Benefits

Competitive medical, dental, vision, disability, and life insurance.
Low-cost (free basic) employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrued with tenure.
Onsite housing discount for eligible onsite team members at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.