Community Ambassador - The Standard at Fort Collins

Landmark Properties•Fort Collins, CO

10d

About The Position

The Community Ambassador is a front-line representative of the community, delivering service to prospective and current residents and helping maximize occupancy. The role guides prospective residents through the leasing process, supports marketing and community events, and works toward sales goals established by the Associate Community Manager and Community Manager. It requires effective communication and time management, an average of 15–20 hours per week, and availability for evenings and weekends as business needs dictate. The position reports to the Community Manager and has no direct reports. No travel is required. Responsibilities include communicating housing contract terms and addendums; managing leads, guest cards, tours, and follow-up; supporting social media, marketing events, and email or text campaigns; fostering a positive community and assisting with resident concerns; carrying out opening and closing procedures and maintaining activity logs; responding to inquiries; entering maintenance requests; handling packages and notifications; enforcing community policies and Fair Housing requirements; and participating in turn activities such as move-in and move-out days, inspections, trash-outs, cleaning, painting, and furniture placement. The employee also participates in an on-call rotation and handles after-hours lockouts as needed. Duties may change with community needs. A high school diploma or equivalent is required. Pursuit of a relevant bachelor’s degree is preferred. The work environment typically has a moderate noise level. The role frequently involves standing, walking, sitting, handling objects, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing. Pay is $15.71 per hour, depending on factors including market conditions in the candidate’s geographic location.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Dependability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability to work an average of 15–20 hours per week, including morning, evening, and weekend hours, university closings, and summer months.
Availability for extended hours as necessary during the turn period.
Ability to meet the role’s physical demands, including frequent standing, walking, sitting, handling objects, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing.
Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Pursuing a bachelor’s degree in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Entrata experience.

Responsibilities

Clearly communicate the Housing Contract and related addendums to prospective residents, residents, and guarantors.
Complete leasing and sales activities in accordance with V.I.B.E.S. training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Help promote the community through social media and participation in on- and off-campus marketing events.
Assist with email and text campaigns using the Property Management Software.
Encourage participation in Residence Life activities and help maintain a positive community environment.
Assist with resident concerns and conflicts, escalating matters to the appropriate manager when needed.
Perform daily opening and closing checklists, inspect the model and tour route, and complete housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely, professional manner.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Label and log packages and send resident notifications as needed.
Enforce community policies and procedures under the Housing Contract and report contract violations to the Community Manager.
Comply with corporate procedures and government laws on Fair Housing.
Participate in turn activities, including move-in and move-out days, unit inspections, trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Complete additional tasks assigned by the Community Manager.
Participate in the on-call rotation and perform after-hours lockouts as needed.