Leasing Ambassador - The Standard at West Lafayette

Landmark Properties•West Lafayette, IN

About The Position

The Leasing Ambassador is at the forefront of the community and delivers exceptional service to prospective residents to help achieve maximum occupancy prior to delivery. The role guides prospective residents through the leasing process, assists in planning and participating in on- and off-campus marketing events, and meets sales goals set by the Assistant Sales & Marketing Manager and Sales & Marketing Manager. The position requires effective communication and time management, along with strong interpersonal skills. The role reports to the Sales & Marketing Manager and has no direct reports. Responsibilities include explaining the housing contract and addendums to prospective residents and guarantors; generating leads, completing guest cards, scheduling and conducting tours, following up with leads, and supporting social media, email, and text marketing. The Leasing Ambassador also handles office opening and closing checklists, model and tour-route inspections, inquiries, activity records, required meetings, and compliance with Fair Housing requirements. The role participates in move-in activities, including unit inspections and make-ready tasks such as cleaning, painting, and furniture placement, and may assist the Operations Team on Move-in Day. The position averages 15 hours per week and includes evening and weekend hours, university closings, and extended hours as needed during the move-in period. No travel is required. The work environment generally has moderate noise. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent required.
Strong organizational skills.
Reliability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Effective communication and time-management skills and strong interpersonal skills.
Availability to work an average of 15 hours per week, including evenings, weekends, university closings, and extended hours as needed during the move-in period.

Nice To Haves

Pursuing a Bachelor’s degree in a relevant major such as Business Administration, Marketing, Communications, Real Estate, or Public Relations.
Entrata experience.

Responsibilities

Explain the housing contract and related addendums to prospective residents and guarantors.
Generate new leads, complete guest cards, schedule and conduct tours, and follow up with leads in accordance with LEASE training guidelines.
Assist in promoting the community through social media, email, and text campaigns using property management software.
Perform daily opening and closing checklists, inspect the model and tour route, and complete housekeeping as needed.
Attend and contribute to Landmark LineUp and required staff meetings.
Respond to internet and telephone inquiries in a timely and professional manner.
Maintain detailed activity logs and notes in prospective resident accounts.
Comply with corporate procedures and government laws regarding Fair Housing.
Participate in move-in activities, including unit inspections and make-ready work such as cleaning, painting, and furniture placement.
Assist the Operations Team with Move-in Day as needed.
Assist in planning and participating in on- and off-campus marketing events.
Meet sales goals set by the Assistant Sales & Marketing Manager and Sales & Marketing Manager.
Perform additional tasks as assigned by the Sales & Marketing Manager.