Community Ambassador - The Standard at St. Louis

Landmark Properties•St. Louis, MO

About The Position

The Community Ambassador is at the forefront of the community and delivers service to prospective and current residents to help maximize occupancy. The role guides prospective residents through the leasing process, assists with planning and participating in marketing and community events, and works toward sales goals established by the Associate Community Manager and Community Manager. The position requires effective communication and time management and averages 15–20 hours per week, including evenings and weekends as business needs dictate. The Community Ambassador supports leasing, marketing, and resident experience; performs routine property operations; and participates in turn-related activities such as move-in and move-out days, inspections, trash-outs, and unit make-readies. The role reports to the Community Manager and has no direct reports. Travel is not required.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Dependability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability to work an average of 15–20 hours per week, including morning, evening, weekend, university-closure, and summer hours.
Availability for extended hours as needed during the turn period.
Ability to participate in the on-call rotation and perform after-hours lockouts as needed.

Nice To Haves

Pursuing a bachelor's degree in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Experience with Entrata.

Responsibilities

Explain the Housing Contract and related addendums to prospective residents, residents, and guarantors.
Carry out sales and leasing activities according to V.I.B.E.S. training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Promote the community through social media and participate in on- and off-campus marketing events.
Assist with email and text campaigns using the Property Management Software.
Encourage participation in Residence Life activities and help maintain a positive community environment.
Assist with resident concerns and conflicts, escalating them to the appropriate manager as needed.
Complete daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely, professional manner.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Label and log packages and send resident notifications as needed.
Enforce community policies and procedures under the Housing Contract and report violations to the Community Manager.
Follow corporate procedures and government laws relating to Fair Housing.
Participate in turn-related activities, including move-in and move-out days, unit inspections, trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Complete additional tasks assigned by the Community Manager.
Participate in the on-call rotation and perform after-hours lockouts as needed.