Leasing Ambassador - The Standard at West Lafayette

Landmark Properties•West Lafayette, IN

About The Position

The Leasing Ambassador is a front-line representative of the community, delivering exceptional service to prospective residents and helping achieve maximum occupancy before delivery. The role guides prospective residents through the leasing process, helps plan and participates in on- and off-campus marketing events, and works toward sales goals set by the Assistant Sales & Marketing Manager and Sales & Marketing Manager. The position reports to the Sales & Marketing Manager and has no direct reports. Duties may be modified as community needs change. The Leasing Ambassador explains housing contracts and related addendums, handles the steps needed to close leases, supports marketing and leasing-office operations, and assists with move-in activities. The employee must communicate effectively, manage time well, and have strong interpersonal and organizational skills. The role averages 15 hours per week and includes evening and weekend hours, university closings, and extended hours as needed during move-in periods.

Requirements

High school diploma or equivalent.
Strong communication, time-management, interpersonal, and organizational skills.
Reliability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability to work an average of 15 hours per week, including evenings, weekends, university closings, and extended hours as needed during move-in periods.
Ability to perform the stated physical demands, with reasonable accommodations where applicable.

Nice To Haves

Pursuing a bachelor’s degree in a relevant major, such as Business Administration, Marketing, Communications, Real Estate, or Public Relations.
Entrata experience.

Responsibilities

Understand housing contracts and related addendums and clearly communicate their terms to prospective residents and guarantors.
Generate leads, complete guest cards, schedule and conduct tours, and follow up with prospective residents in accordance with LEASE training guidelines.
Assist in promoting the community through social media.
Assist with email and text campaigns using the Property Management Software.
Complete daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Attend and contribute to Landmark LineUp and required staff meetings.
Respond to internet and telephone inquiries promptly and professionally.
Maintain detailed activity logs and notes in prospective resident accounts.
Follow corporate procedures and government laws concerning Fair Housing.
Participate in move-in activities, including unit inspections and make-readies such as cleaning, painting, and furniture placement.
Assist the Operations Team with Move-in Day as needed.
Perform additional tasks as assigned by the Sales & Marketing Manager.