Community Ambassador - The Standard at Fort Collins

Landmark Properties•Fort Collins, CO

11d

About The Position

The Community Ambassador is at the forefront of the community, delivering exceptional service to prospective and current residents to help maximize occupancy year over year. The role guides prospective residents through the leasing process, assists with planning and participating in marketing and community events, and meets sales goals set by the Associate Community Manager and Community Manager. The position requires effective communication and time management and averages 15–20 hours per week, including evenings and weekends as business needs dictate. The Community Ambassador supports leasing, marketing, resident experience, and property operations. Duties include explaining housing contracts and related addendums, managing leads and tours, supporting marketing campaigns and events, assisting with resident concerns, maintaining property and resident records, and helping with move-in, move-out, and unit make-ready activities. Duties may be modified as community needs change. The role reports to the Community Manager, has no direct reports, and requires no travel. Pay is $15.71 per hour, depending on factors including market conditions in the candidate’s geographic location.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Dependability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability to work an average of 15–20 hours per week, including mornings, evenings, weekends, university closings, and summer months.
Availability for extended hours as necessary during the turn period.
Ability to perform the physical demands described, including standing, walking, sitting, handling objects, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing.
Vision abilities including close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Pursuing a bachelor’s degree in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Experience with Entrata.

Responsibilities

Clearly communicate the Housing Contract and related addendums to prospective residents, residents, and guarantors.
Complete sales and leasing activities in accordance with V.I.B.E.S. training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Help promote the community on social media and participate in on- and off-campus marketing events.
Assist with email and text campaigns using the Property Management Software.
Help maintain a positive community environment and encourage participation in Residence Life activities.
Assist with resolving resident concerns or conflicts and escalate matters to the appropriate manager as needed.
Perform daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely and professional manner.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Label and log packages and send resident notifications as needed.
Enforce community policies and procedures under the Housing Contract and report contract violations to the Community Manager.
Comply with corporate procedures and government laws concerning Fair Housing.
Participate in turn-related activities, including move-in and move-out days, unit inspections, trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Complete additional tasks assigned by the Community Manager.
Participate in the on-call rotation and perform after-hours lockouts as needed.