Community Director - Affinity at Mill Road
About The Position
Axis Residential is hiring a people-focused Community Director for Affinity at Mill Road, a 55-and-older active adult community in Spokane, Washington. The Community Director builds strong relationships with residents, prospective residents, the Portfolio Manager, and the on-site team. The role is responsible for the community’s overall operations and for maintaining its maximum revenue potential. The Community Director leads and develops the office team, supports a welcoming resident-focused community culture, and participates in resident activities, sales, and leasing. The role oversees daily property operations, financial goals and budgets, occupancy and revenue, property condition and curb appeal, applicant screening, records, expenditures, invoices, vacancies, and unit turnover. The position also supports the Portfolio Manager with budget preparation and financial reporting and complies with company policies and Fair Housing Laws. Work is primarily indoors in a temperature-controlled office, with occasional outdoor exposure. The role involves a multi-tasking, pressure-paced environment and driving. Physical activities include sitting, walking, occasional stair climbing and lifting, and frequent fine motor skills.
Requirements
- Experience developing and leading a high-performing team.
- Determined, ambitious, and self-motivated.
- Understanding of financial statements, budgets, and invoicing.
- Excellent communication skills and proficiency speaking, reading, and writing in English.
- Strong computer skills, including MS Office, property management software, and CRM solutions.
- Willingness to work evenings and weekends as necessary.
- High school diploma or equivalency certificate.
- Valid driver’s license and an insured, operable vehicle.
Nice To Haves
- Prior multifamily property management experience is strongly preferred.
Responsibilities
- Manage, lead, develop, and motivate a high-performing office team.
- Create and maintain a community culture that enhances residents’ way of life while providing excellent customer service and a supportive home environment.
- Provide continual training and performance evaluations for associates.
- Support the community by participating in resident-led events and activities.
- Participate in sales programs and leasing activities and build rapport with current and prospective residents.
- Establish and maintain the best possible occupancy and revenue potential of the apartment community.
- Manage daily property operations to achieve financial goals and budgets.
- Ensure the physical well-being and curb appeal of the community through daily inspections and by ensuring units are market-ready.
- Monitor local market conditions and availability, identify improvement opportunities, and make strategic recommendations.
- Ensure prospective residents complete an application and credit check before approval for occupancy.
- Maintain current liability insurance records.
- Use sound judgment regarding property expenditures and ensure timely, accurate invoice submission.
- Proactively manage vacancies by achieving timely unit turnover with the maintenance supervisor and implementing a marketing program to pre-lease apartments.
- Ensure timely service and enforcement of evictions for non-payment of rent or violations of community rules and regulations.
- Assist the Portfolio Manager with tasks such as collecting bids for annual budget preparation and financial variance reporting.
- Comply with company policies and procedures and Fair Housing Laws.
Benefits
- Quarterly bonus incentive.
- Annual performance review with potential merit increase.
- Medical, dental, and vision insurance with 100% employer-paid monthly premiums for associates.
- Flexible Spending Accounts for healthcare and dependent care.
- Disability, AD&D, and life insurance.
- 401(k) with 3% company contribution.
- Accrued vacation time, sick pay, 12 paid holidays per calendar year, a personal day, and a paid volunteer day.
- Employee Assistance Program.
- Charitable giving program and community involvement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
