Affinity Consultant

MetLife•Aurora, IL

2d•$78,000 - $104,000•Hybrid

About The Position

The Affinity Consultant serves as a trusted consultant to affinity partners and Professional Employer Organizations (PEOs), driving implementation, operational excellence, and ongoing service delivery across Specialty Markets in the United States. The role supports strategic partner relationships and delivers benefit solutions intended to improve customer outcomes. It leads complex implementations, coordinates cross-functional work, and helps ensure exceptional service experiences for partners and their customers. The successful candidate must be commutable to a MetLife office and work in a hybrid arrangement, with two days in the office. The position is based in Tampa, Florida, with alternative posting locations listed in Cary, North Carolina; Bridgewater, New Jersey; Aurora, Illinois; Irvine, California; Oriskany, New York; and New York, New York. Travel is required 10% of the time.

Requirements

At least 7 years of experience in client service, account management, implementation consulting, project management, benefits administration, insurance, affinity, PEO, or related customer-facing environments.
Proven experience leading complex projects and implementations, including project planning, milestone management, risk mitigation, stakeholder engagement, executive communication, and successful delivery of business objectives.
Ability to influence and collaborate across cross-functional teams, drive accountability, resolve issues, and manage multiple priorities in a fast-paced environment.
Strong analytical, organizational, and communication skills.
Proficiency in Microsoft Excel, PowerPoint, Teams, and Outlook.
AI fluency, including effective use of AI tools to improve productivity, analyze information, create communications and presentations, summarize data, identify insights, and enhance business outcomes while adhering to company guidelines.
Must be commutable to a MetLife office and able to work hybrid, with two days in the office.

Nice To Haves

Professional Employer Organization (PEO) experience in implementation, client service, account management, or partner relationship management.
Project Management Professional (PMP) certification, or demonstrated experience leading complex, cross-functional projects and implementations.

Responsibilities

Lead complex implementation and onboarding projects for affinity partners and PEOs by establishing project plans, managing timelines, monitoring milestones, and coordinating stakeholders.
Coordinate project execution across sales, service, operations, technology, implementation, and external partners to ensure alignment, accountability, and issue resolution.
Oversee project governance, including risk identification, dependency management, escalation tracking, and executive status communications.
Drive operational readiness by validating eligibility, billing, file feed, and benefit administration requirements and ensuring accurate setup, testing, and transition to ongoing service teams.
Provide strategic consultation and relationship management for affinity and PEO partners, identifying opportunities to improve processes, enhance client outcomes, and strengthen long-term business relationships.

Benefits

Comprehensive health plan, including medical and prescription drug coverage.
Vision insurance.
Dental insurance.
No-cost short- and long-term disability coverage.
Company-paid life insurance.
Legal services.
Retirement pension funded entirely by MetLife.
401(k) with employer matching.
Group discounts on voluntary insurance products, including auto, home, pet, critical illness, hospital indemnity, and accident insurance.
Employee Assistance Program (EAP) and digital mental health programs.
Parental leave.
Paid time off.
Paid holidays.
Volunteer time off.
Tuition assistance.
Potential eligibility for annual short-term incentive compensation, subject to applicable plan terms.