Leasing Consultant - Affinity at Round Rock

Affinity Living Communities•Round Rock, TX

10h•Onsite

About The Position

Axis Residential, part of Inland Group, is hiring a people-focused Leasing Consultant for Affinity at Round Rock, a 55-and-older active adult community. The role uses relationship-based selling to meet short- and long-term occupancy goals by building rapport with prospective and current residents and providing personalized experiences. The Leasing Consultant works with community team members to support resident well-being, customer service, and a welcoming home environment. The role involves responding to and following up with prospects, conducting individualized tours, maintaining accurate prospect and resident information, and using property-management software and CRM tools to track leasing activity. The Leasing Consultant also supports onsite and offsite marketing and community events, cultivates local strategic partnerships, keeps online listings accurate, evaluates competitors quarterly, completes required resident and property documentation, and reports property or maintenance concerns to the Community Director. The position requires compliance with company policies and Fair Housing Laws. Additional tasks may be assigned to meet organizational needs. The work is primarily indoors in a temperature-controlled office, with occasional outdoor exposure. The environment is fast-paced and involves multitasking, frequent office-level noise, and driving-related safety exposure. Physical demands include sitting, walking, occasional stair climbing, occasional lifting of 10–25 pounds, frequent fine motor skills, and minimal near vision.

Requirements

Be a team player who takes a “we over me” approach to building and sustaining relationships.
Be determined, ambitious, and self-motivated.
Have excellent customer service and interpersonal skills.
Have excellent communication skills and be proficient in speaking, reading, and writing English.
Have strong computer skills, including MS Office, property-management software, and CRM solutions.
Be willing to work evenings and weekends as necessary.
Have a high school diploma or equivalency certificate.
Have a valid driver’s license and an insured, operable vehicle.

Nice To Haves

Experience in residential property management, retail, sales, or customer service is preferred.

Responsibilities

Connect with prospective residents through phone calls, emails, walk-ins, and appointments using professional, relationship-focused leasing techniques.
Respond to inbound inquiries, gather information, build relationships, and create personalized prospect experiences.
Collect, enter, and regularly update complete and accurate prospect information in the sales management system.
Conduct individualized tours based on each prospect’s needs and interests, coordinating with staff, residents, ambassadors, and daily activities as appropriate.
Complete meaningful daily prospect follow-up using calls, personalized next steps, Sales Mail, notes, and other methods.
Coordinate creative follow-up and engagement for depositors.
Help maintain a community culture that enhances residents’ way of life and provides excellent customer service and a supportive home environment.
Host and participate in onsite community events for residents and prospects.
Build strategic partnerships with local businesses, service providers, and senior housing communities.
Coordinate and participate in offsite sales and marketing events.
Use onsite property-management software to track apartment availability, record traffic and leasing activity, manage resident and prospect data, and capture demographic and other information.
Work with the team to execute marketing activities and events that drive property traffic, including prospect events, referral programs, outreach, online and social media marketing, and property-specific plans and programs.
Keep online advertisements and postings accurate and up to date.
Evaluate and shop competitors quarterly to assess the competitive landscape and the community’s position.
Complete and maintain resident and property-file documentation, including background and credit checks and liability insurance records.
Regularly observe grounds, buildings, and model apartments and report irregularities or maintenance needs to the Community Director.
Comply with company policies and procedures and Fair Housing Laws.
Perform additional tasks as needed to meet organizational needs.

Benefits

Competitive pay based on experience.
Quarterly bonus incentive.
Annual performance review with potential merit increase.
Medical, dental, and vision insurance with 100% employer-paid monthly premiums for associates.
Flexible Spending Accounts for healthcare and dependent care.
Disability, AD&D, and life insurance.
401(k) with a 3% company contribution.
Accrued vacation time, sick pay, 12 paid holidays per calendar year, a personal day, and a paid volunteer day.
Employee Assistance Program.
Charitable giving program and community involvement.