Store Manager II - S Boston, MA

TD • Boston, MA

1d • $97,240 - $145,600 • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a Consumer Business store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience and achieve business results through customer-focused solutions and referrals. The manager grows customer relationships, puts customers first, and refers them to appropriate specialists to meet their needs and provide advice.

The position manages a medium-sized store and team, with responsibility for hiring, goal-setting, staff development, performance and compensation decisions, teamwork, and disciplinary actions as needed. It oversees store operations, business performance, customer service, risk management, and team development. The role may oversee a medium, complex, or new store, manage multiple locations or a diverse customer base when required, and serve as a peer mentor to developing store managers. It is the highest point of escalation within the store for customer and partner issues and originates loan applications, handles lending conditions, and conducts loan closings. Active NMLS registration is required.

The manager develops strategies to grow the store portfolio, builds customer and community relationships, manages budgets, and partners across business lines. The role ensures operational excellence, regulatory and policy compliance, due diligence, and effective risk controls. It leads the service and advice team, maintains appropriate colleague scheduling, oversees store premises and daily operations, and develops a high-performing, diverse, and engaged team.

The position is based in Boston, Massachusetts. The posting lists 40 hours and a pay range of $97,240–$145,600 USD. It requires an undergraduate degree or equivalent experience and at least four years of related experience, including leadership, coaching, and business development experience. The position is subject to financial-institution eligibility standards and satisfactory criminal background and credit checks. Physical requirements include continuous sedentary work, multitasking, use of standard office equipment, concentration, and reading and writing, with frequent sitting, standing, and walking and occasional domestic travel and various physical activities.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• At least 4 years of business development experience, including the ability to conceptualize and implement strategies.
• At least 4 years of leadership and coaching experience; supervisory experience is required.
• Small Business and Consumer lending experience.
• Deep knowledge of banking, bank operations, business processes, and relevant team risk profiles.
• Knowledge of bank products and services, store operations, and security.
• Ability to manage competing priorities and align activities strategically to meet store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active registration status with the NMLS is required.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a registered mortgage loan originator under the SAFE Act.
• Satisfactory criminal background and credit checks, and required applicant statements or certifications regarding government administrative, civil, or criminal findings.

Nice To Haves

• Notary License.

Responsibilities

• Lead the store portfolio to achieve growth and profitability across deposits, loans, fees, and expenses.
• Hire, set goals for, develop, coach, and manage store employees, including performance, compensation, and disciplinary matters.
• Manage a medium-sized store and team, and oversee medium, complex, or new store operations as applicable.
• Achieve store and individual performance metrics and create store-specific strategies to grow the business.
• Lead service and advice colleagues to improve customer and colleague experience through product conversations, advice, and service strategies.
• Resolve customer issues, participating in negotiations and problem resolution when necessary.
• Promote the Bank’s presence in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Build and deepen customer relationships, proactively identify needs, and refer customers to appropriate specialists and business partners.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, and other business lines to grow and advise customers.
• Manage the store budget, expenses, revenue objectives, and colleague scheduling to meet customer demand.
• Oversee store premises and ensure customer and colleague areas are professional and inviting.
• Own or oversee complex daily operational and administrative duties and ensure operational excellence and transaction accuracy.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Maintain active NMLS registration and comply with applicable lending and mortgage-originator requirements.
• Identify, manage, and escalate risk; ensure adherence to operating procedures, regulations, and codes of conduct.
• Monitor emerging issues, trends, and regulatory requirements and assess their potential impacts.
• Set team targets and performance objectives, monitor results, provide feedback and reviews, and recognize or address performance in a timely manner.
• Recruit a diverse and qualified workforce, foster an equitable and cohesive team, and support colleague development and change.
• Act as a peer mentor to developing store managers and a brand ambassador for the Bank.
• Manage multiple store locations or a diverse and complex customer base when required.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager