Store Manager - Kay Jewelers - Tiffin Avenue Outpost

Signet Jewelers•Findlay, OH

10d

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates expectations and corporate initiatives, coaches staff, and ensures consistent representation of the brand. The position develops strategies to meet sales goals, reviews performance and operational reports, identifies trends and improvement opportunities, and works with nearby Signet store managers to support shared objectives. It also leads talent selection, onboarding, training, and ongoing development; maintains accurate team member records; and promotes a respectful, inclusive workplace. The manager is responsible for compliance with company policies, store cleanliness and presentation, prompt responses to management requests, and controlling discounting, expenses, payroll, and repair departments to support profit margins. The schedule typically aims for five days and 40 hours per week during non-peak periods, including a mix of opening and closing shifts and weekday and weekend work. Hours increase during peak selling periods. Regular scheduled attendance is an essential function. Additional duties and projects may be assigned.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, delegate effectively, and work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to meet the physical demands of the role, including standing, reaching, moving between display cases, handling merchandise, sitting, stooping, bending, kneeling or crouching, and lifting or moving up to 10 pounds.
Visual acuity sufficient to discern gemstone quality differences, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours; travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

Minimum of 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach team members to support a People First environment and deliver a best-in-class customer experience.
Communicate performance expectations, company strategy, and corporate initiatives; ensure team members understand goals and how to achieve them.
Train and coach team members to provide exceptional customer service, respond to customer issues, and follow up on customer requests.
Attain company sales projections and quotas, and develop strategies to maximize individual and team sales potential.
Observe store operations, analyze reports, identify trends and root causes of problems, and develop plans to address opportunities.
Keep management informed about competitors’ marketing, merchandising, and payment programs, and advise management about merchandise and service needs or excesses.
Collaborate with nearby Signet store managers to support communication, resource sharing, and shared objectives.
Select, onboard, coach, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals and monitor team member progress and performance; maintain open communication and encourage participation and idea sharing.
Maintain accurate team member data in system records so team members receive eligible Total Rewards.
Establish a positive, professional, inclusive workplace where team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, including opening and closing shifts, weekends, and increased hours during peak selling periods.
Maintain consistent regular scheduled attendance and perform additional duties and projects as assigned.