Store Manager - Kay Jewelers - Tysons Corner Center

Signet Jewelers•McLean, VA

1d•$50,000 - $67,750

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The manager is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment, promotes diversity and inclusion, develops lasting customer relationships, and delivers a high-quality customer experience. The role involves setting and communicating expectations, coaching staff, supporting corporate initiatives, maintaining professional conduct, and ensuring the brand is consistently represented in customer interactions and store presentation. The manager addresses customer requests and concerns, analyzes performance and operational reports, develops plans to meet sales goals, and monitors local competitors and merchandise needs. The Store Manager also selects, onboards, trains, and develops team members; maintains accurate team member records; and ensures compliance with company policies and practices. The schedule should generally aim for five days and 40 hours per week during non-peak periods, with a combination of opening and closing shifts. Hours increase during peak selling periods. Work regularly includes weekends, evenings, holidays, and extended hours. Travel to training sessions and business meetings, including air and overnight travel, may be required. The position regularly requires communication, standing, reaching, moving between display cases, handling merchandise, and visual acuity to assess gemstone quality. The employee may need to sit, stoop, bend, kneel, or crouch and lift or move up to 10 pounds.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, work independently, set priorities, develop plans, delegate, and explain detailed information.
Reliability and dependability.
Ability to communicate with and comprehend others; stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern gemstone quality, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours; travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead the day-to-day operations of a single store and achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development objectives.
Communicate performance expectations and corporate initiatives, coach staff, and ensure consistent brand representation in customer interactions and store visuals.
Ensure the team and self deliver exceptional customer experiences through training, outreach, communication, follow-up, and resolution of customer issues.
Compile and follow up on customer requests.
Meet company sales projections and quotas, develop strategies to maximize personal and team sales, review reports, identify trends and operational issues, and implement improvement plans.
Monitor competitors’ marketing, merchandising, and payment programs, and advise management about changing merchandise or service needs and excesses.
Collaborate with other Signet store managers in the area to share information, use resources efficiently, and achieve shared objectives.
Select, onboard, coach, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor performance; maintain open communication and accurate team member data in system records.
Establish a positive and respectful work atmosphere for team members, guests, and vendors.
Respond promptly and accurately to management directives and requests involving merchandise transfers, inventories, or information.
Maintain store neatness and cleanliness and comply with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule suited to store operations and business needs, including opening and closing shifts, weekends, evenings, holidays, and extended hours.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.