Store Manager - Kay Jewelers - Tiffin Avenue Outpost

KAY•Findlay, OH

9d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the manager fosters a People First environment that supports diversity and inclusion, develops long-term customer relationships, and delivers an exceptional customer experience. The manager communicates expectations and corporate initiatives, represents the brand consistently, and uses reports and observations to identify performance trends and operational improvements. The role includes selecting, onboarding, coaching, and developing staff; maintaining respectful and inclusive working relationships; managing store operations and compliance; and controlling discounting, expenses, payroll, and repair departments to improve sales performance and profit margins. The position requires a schedule that supports store operations, including opening and closing shifts, weekdays and weekends, and increased hours during peak selling periods. During non-peak periods, the schedule should aim for five days and 40 hours per week. Regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, work independently, set priorities, develop plans, and delegate effectively.
Ability to understand and explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; also sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Deliver exceptional customer experiences through personal selling, staff training, customer outreach, communication, and clear expectations.
Coach staff to meet sales projections and quotas, improve performance, resolve operational problems, and represent the brand consistently.
Review and analyze reports, identify trends and opportunities, and develop plans to address operational issues.
Monitor competitors’ marketing, merchandising, and payment programs and inform management of changing merchandise or service needs.
Recruit, select, onboard, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and performance expectations, monitor progress, and maintain open communication and idea sharing with team members and management.
Maintain accurate team-member data in company systems so employees receive eligible Total Rewards.
Promote a professional, inclusive work environment where team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfers, inventories, and requests for information.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Control discounting, expenses, payroll, and repair departments to achieve strong sales performance and increase profit margins.
Schedule work to support store hours, customer traffic, sales requirements, coverage, and time for coaching and training, including opening and closing shifts and weekends.
Work collaboratively with other Signet store managers in the area to support communication, resource use, and shared objectives.
Perform additional duties and projects as assigned.