Store Manager - Kay Jewelers - Lake City Mall

KAY•Lake City, FL

3d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, long-term customer relationships, and a best-in-class customer experience. The Store Manager communicates performance expectations and company initiatives, coaches and develops team members, and upholds the brand through customer interactions, store visuals, and marketing execution. The role reviews performance and operational reports, identifies trends and opportunities, develops plans to address issues, and works with nearby Signet store managers to support shared objectives. The Store Manager also selects and develops talent, oversees onboarding and ongoing training, supports an inclusive workplace, and maintains accurate team member records. The position requires a schedule suited to store operations, including opening and closing shifts, weekdays, weekends, evenings, and holidays. During non-peak periods, the target is a five-day, 40-hour work week; hours increase during peak selling periods. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, work independently, set priorities, develop plans, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead the daily operations of a single store to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Personally sell and lead, coach, and motivate team members to maximize individual and store sales performance.
Communicate performance expectations, company strategies, and corporate initiatives; ensure team members understand goals and how to achieve them.
Train team members and ensure customers receive an exceptional experience through customer outreach, communication, follow-up, and issue resolution.
Compile and follow up on customer requests, and empower team members to resolve customer issues within established parameters.
Review and analyze reports, identify trends and opportunities, diagnose operational problems, and develop and implement plans to improve results.
Monitor competitors’ marketing, merchandising, and payment programs, and inform management of changing merchandise or service needs and excesses.
Collaborate with Signet store managers in the same mall or vicinity to share information, use resources efficiently, and accomplish shared objectives.
Select, onboard, coach, and develop talent in store operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor performance; maintain open communication and encourage team member participation and idea sharing.
Promote a respectful, inclusive, and professional work atmosphere for team members, guests, and vendors.
Maintain accurate team member data in company systems so team members receive eligible Total Rewards.
Respond promptly and accurately to management directives and requests relating to merchandise transfers, inventories, and information.
Maintain the neatness and cleanliness of the store and comply with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, sales needs, customer traffic, store coverage, and time to coach and develop the team; perform additional duties and projects as assigned.
Maintain consistent, regular scheduled attendance.
Travel to training sessions and business meetings when required, including air and overnight travel.