Store Manager - Kay Jewelers - Lake City Mall

Signet Jewelers•Lake City, FL

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager sets performance expectations, communicates company strategy and initiatives, and coaches the team on brand representation, sales, operations, customer service, product knowledge, inventory control, and visual merchandising. The role oversees talent selection and development, onboarding, performance management, team communication, and accurate team member records. It also monitors store performance, reviews reports, identifies trends and operational opportunities, develops plans to meet goals, and keeps management informed about competitors and market needs. The position requires a schedule that includes opening and closing shifts, weekdays and weekends, with hours adjusted for store needs and increased during peak selling periods. Managers should aim for a five-day, 40-hour work week during non-peak periods. Regular attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, work independently, set priorities, develop plans, delegate effectively, and explain detailed information.
Reliable and dependable.
Ability to meet the physical demands of the role, including standing, reaching, moving between display cases, handling merchandise, and lifting or moving up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, including air and overnight travel, if required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day store operations to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell and coach team members to maximize sales potential and attain company sales projections and quotas.
Set performance expectations, communicate goals and company initiatives, and monitor progress against desired behaviors and results.
Ensure team members and the Store Manager deliver exceptional customer experiences through training, customer outreach, communication, follow-up, and issue resolution.
Compile and follow up on customer requests.
Review reports and store operations to identify successes, trends, root causes of problems, and opportunities for improvement; develop and implement plans to address them.
Monitor competitors’ marketing, merchandising, and payment programs and advise management about changing merchandise and service needs.
Select, onboard, coach, and develop store talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Maintain open communication with team members and management, encourage participation and idea sharing, and maintain accurate team member data in system records.
Establish a positive, professional, inclusive workplace where team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain the neatness and cleanliness of the store and ensure compliance with company policies and practices.
Control discounting, expenses, payroll, and repair departments to support sales performance and profit margins.
Coordinate and collaborate with Signet Store Managers in the same mall or vicinity to support shared objectives and efficient use of resources.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.