Store Manager - Kay Jewelers - Rib Mountain Development

KAY•Wausau, WI

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that supports diversity and inclusion, builds long-term customer relationships, and delivers a high-quality customer experience. The Store Manager sets performance expectations, communicates company strategy and initiatives, and ensures consistent brand representation in customer interactions, store visuals, and marketing. The role analyzes sales and operational reports, identifies trends and opportunities, develops plans to improve results, and collaborates with other Signet managers in the area. The manager recruits and develops talent, provides onboarding and ongoing training, maintains communication with team members, and ensures a respectful and professional workplace. The position requires a schedule that includes both opening and closing shifts, weekdays and weekends, based on business needs. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Regular attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision and to understand and explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; ability to sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours; travel to training and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Set and communicate performance expectations, company strategy, corporate initiatives, and actionable goals to team members.
Coach and develop staff to represent the brand consistently and deliver an exceptional customer experience.
Train team members in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Address customer issues, follow up on customer outreach, and compile and follow up on customer requests.
Attain sales projections and quotas, and develop strategies to maximize individual and team sales potential.
Review and analyze reports, identify trends and operational problems, and create plans to address opportunities and improve results.
Monitor competitors’ marketing, merchandising, and payment programs, and advise management about changing merchandise and service needs or excesses.
Collaborate with Signet managers in the same mall or vicinity to share information, resources, and objectives.
Select talent, provide onboarding and ongoing development, monitor performance, and maintain open communication with team members and management.
Maintain accurate team member data in company systems so team members receive eligible Total Rewards.
Promote a professional and inclusive workplace where team members, guests, and vendors are treated respectfully.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain store cleanliness and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule work to meet store operating needs, including opening and closing shifts and weekday and weekend coverage; increase hours during peak selling periods.
Perform additional duties and projects as assigned.