Store Manager - Kay Jewelers - Westfield Broward

Signet Jewelers•Plantation, FL

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager sets performance expectations, develops staff, communicates corporate initiatives, and ensures consistent brand representation and execution of store visuals and marketing. The role drives sales and customer service, analyzes reports and store operations to identify opportunities, resolves operational issues, manages inventory and store standards, and collaborates with other Signet store managers. The Store Manager recruits and develops talent, supports onboarding and ongoing training, maintains accurate team-member records, and promotes a respectful and inclusive workplace. The position requires a schedule designed around store operations and business needs, including both opening and closing shifts and weekday and weekend work. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Regular attendance is an essential job function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans to meet goals, and delegate effectively.
Ability to work independently without immediate supervision and to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; to sit, stoop, bend, kneel, or crouch as needed; and to lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours.
Travel to training sessions and business meetings, including air travel and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Personally sell, lead, and coach to promote a People First environment and a best-in-class customer experience.
Communicate performance expectations, corporate initiatives, and goals; coach staff on brand image, store visuals, and marketing execution.
Ensure employees deliver exceptional customer experiences through training, customer outreach, communication, clear expectations, follow-up, and resolution of customer issues.
Compile and follow up on customer requests.
Attain sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Observe store operations, review and analyze reports, identify trends and root causes, and develop and implement plans to address opportunities and problems.
Monitor competitor marketing, merchandising, and payment programs, and advise management about changing merchandise or service needs and excesses.
Collaborate with other Signet store managers in the mall or vicinity to share information, resources, and objectives.
Select, onboard, coach, and develop talent in store operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor performance; maintain open communication and encourage team participation and idea sharing.
Maintain accurate team-member data in system records so employees receive eligible Total Rewards.
Establish a positive and professional workplace where team members, guests, and vendors are treated respectfully and valued.
Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and requests for information.
Maintain the neatness and cleanliness of the store and comply with company policies and practices.
Control discounting, expenses, payroll, and repair departments to achieve sales performance and increase profit margins.
Work a schedule that supports store operations and business needs, including opening and closing shifts, weekdays, weekends, and increased hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent regular scheduled attendance.