Store Manager - Kay Jewelers - SoNo Collection

Signet Jewelers•Norwalk, CT

6d•$50,000 - $67,800•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager promotes a People First environment that supports diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and corporate initiatives, coaches and develops staff, and ensures consistent brand representation in customer interactions and store visuals. The position drives sales performance, reviews reports and operational trends, identifies opportunities for improvement, and develops plans to address issues. It also oversees talent selection, onboarding, training, performance management, team communication, and accurate team member records. The Store Manager maintains store presentation and cleanliness, responds to management directives and operational requests, and ensures compliance with company policies and practices. The schedule is based on business needs and includes opening and closing shifts, weekdays and weekends, and increased hours during peak selling periods. During non-peak periods, managers should aim for a five-day, 40-hour work week. Regular scheduled attendance is an essential function. Additional duties and projects may be assigned.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, set priorities, and develop plans to achieve goals.
Ability to work independently without immediate supervision and to delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours; travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

Minimum of 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day store operations to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell and lead, coach, and motivate team members to achieve sales projections and quotas.
Set and communicate performance expectations, actionable goals, and corporate initiatives; monitor progress and coach staff toward results.
Ensure customers receive exceptional service through training, outreach, communication, clear expectations, and follow-up on customer requests and issues.
Select, onboard, develop, and train team members in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Promote a positive, professional, inclusive work environment in which team members, guests, and vendors are respected and valued.
Review and analyze reports, observe store operations, identify trends and root causes of problems, and develop plans and initiatives to improve performance.
Monitor local competitors’ marketing, merchandising, and payment programs and inform management of changing merchandise or service needs and excesses.
Collaborate with other Signet store managers in the area to support communication, resource efficiency, and shared objectives.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and requests for information.
Maintain store neatness and cleanliness, represent the brand, and ensure compliance with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Maintain accurate team member data in system records so eligible Total Rewards can be provided.
Work a business-needs-based schedule that includes opening and closing shifts, weekdays, weekends, and increased hours during peak selling periods.
Perform additional duties and projects as assigned.