Store Manager - Kay Jewelers - Barrow Crossing

KAY•Bethlehem, GA

1d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store and reports to the District Manager. The role is responsible for achieving sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and corporate initiatives, coaches team members, and ensures consistent representation of the brand. The manager develops sales strategies, reviews reports and operational trends, resolves issues, manages store performance, and collaborates with other Signet store managers. The role includes recruiting and developing talent, onboarding and training employees, maintaining accurate team-member records, and fostering a respectful and inclusive workplace. The Store Manager ensures compliance with company policies, maintains store cleanliness, responds to management requests, and improves sales and profit margins by managing discounting, expenses, payroll, and repair departments. The schedule is based on business needs and includes opening and closing shifts, weekdays and weekends, and increased hours during peak selling periods. During non-peak periods, the goal is a five-day, 40-hour workweek. Regular attendance is an essential function; travel to training and business meetings, including possible air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, and develop plans to meet goals and expectations.
Ability to delegate effectively and work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, handle merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings; air and overnight travel may be required.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach the team to deliver a best-in-class customer experience and build lasting customer relationships.
Communicate performance expectations, corporate strategy, and initiatives; ensure employees understand goals and how to achieve them.
Train, coach, and develop employees in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Ensure team members deliver exceptional customer service through training, outreach, communication, clear expectations, follow-up, and resolution of customer issues.
Attain sales projections and quotas and develop strategies to maximize personal and team sales potential.
Review and analyze reports, identify trends and operational issues, and develop plans to address opportunities and improve results.
Monitor competitors’ marketing, merchandising, and payment programs and advise management of changing merchandise or service needs and excesses.
Collaborate with other Signet store managers to share information, resources, and progress toward shared objectives.
Select talent, provide onboarding and ongoing development, set goals, monitor performance, and maintain open communication with team members and management.
Maintain accurate team-member data in system records so employees receive eligible Total Rewards.
Establish a positive, professional, inclusive workplace where employees, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfer and inventory requests, and requests for information.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, including opening and closing shifts, weekdays and weekends, with increased hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.