Store Manager - Kay Jewelers - Barrow Crossing

Signet Jewelers•Bethlehem, GA

1d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a high-quality customer experience. The Store Manager sets expectations, communicates company strategy, and coaches staff to represent the brand consistently. The manager drives sales goals, reviews performance and operational reports, identifies opportunities and problems, and develops plans to improve results. The role also includes selecting, onboarding, coaching, and developing talent; maintaining effective communication and accurate team member records; ensuring respectful and inclusive treatment of team members, guests, and vendors; and complying with company policies and directives. The manager maintains store presentation and cleanliness, controls expenses and discounting, and responds to requests involving merchandise transfers, inventories, and information. The schedule should generally aim for five days and 40 hours per week during non-peak periods, with a mix of opening and closing shifts and weekday and weekend work based on business needs. Hours increase during peak selling periods. Regular attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and explain detailed information.
Reliable and dependable.
Ability to stand, reach, and move between display cases to handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours; travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead daily operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach team members to deliver a best-in-class customer experience and build lasting customer relationships.
Communicate performance expectations, corporate initiatives, brand standards, and strategies to store staff.
Train team members and follow up on customer requests, outreach, and issue resolution.
Attain sales projections and quotas and develop strategies to maximize personal and team sales potential.
Review and analyze reports; identify trends, opportunities, operational problems, and root causes; and develop plans to address them.
Monitor competitor marketing, merchandising, and payment programs and advise management about changing merchandise and service needs or excesses.
Select, onboard, coach, and develop store talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor behavior and performance; maintain open communication and accurate team member data in company systems.
Establish a professional and inclusive work atmosphere and ensure team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives and requests for merchandise transfers, inventories, and information.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule a mix of opening and closing shifts, weekdays and weekends, according to operating hours, sales needs, customer traffic, store coverage, and team coaching needs.
Perform additional duties and projects as assigned and maintain consistent scheduled attendance.