Store Manager - Kay Jewelers - Westfield Broward

KAY•Plantation, FL

1d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and corporate initiatives, develops strategies to meet sales goals, analyzes reports and store operations, and addresses opportunities for improvement. The role selects, onboards, coaches, and develops team members; maintains open communication and accurate team member records; and promotes a respectful, professional workplace. The Store Manager also ensures compliance with company policies, maintains store cleanliness and presentation, controls expenses and discounting, and responds to management directives and operational requests. The schedule is organized around store operations, sales requirements, customer traffic, coverage, and time for coaching and development. Managers should aim for five days and 40 hours per week during non-peak periods; hours increase during peak selling periods. The schedule includes opening and closing shifts, weekdays and weekends, and may include evenings, holidays, and extended hours. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans to meet goals, and delegate effectively.
Ability to work independently without immediate supervision and to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; ability to sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, potentially by air and overnight.

Nice To Haves

A minimum of 2 years of college is preferred.
Specialty retail or jewelry experience is preferred.
Diamond Council of America (DCA) certification is preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store and achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Set and communicate performance expectations and explain how individual performance contributes to company success.
Coach and develop staff to represent the brand consistently in customer interactions, store visuals, and marketing execution.
Communicate and execute corporate initiatives and plans, ensuring team members understand the strategy and processes.
Deliver an exceptional customer experience through training, customer outreach, communication, clear expectations, and follow-up.
Empower team members to resolve customer issues within established parameters and compile and follow up on customer requests.
Attain sales projections and quotas by developing strategies to maximize individual and team sales potential.
Observe store operations, identify successes and improvement opportunities, analyze reports and trends, and coach staff to address operational issues.
Monitor competitors’ marketing, merchandising, and payment programs and advise management about changing merchandise or service needs and excesses.
Collaborate with other Signet Store Managers in the area to share information, resources, and objectives.
Select, onboard, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals, communicate performance expectations, monitor progress, and maintain open communication with team members and management.
Maintain accurate team member data in system records so eligible Total Rewards can be provided.
Establish a positive, professional, inclusive work atmosphere and ensure team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives and requests for merchandise transfers, inventories, and information.
Maintain store neatness and cleanliness and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, coverage, customer traffic, sales needs, and team coaching and development.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.