Store Manager - Kay Jewelers - SoNo Collection

KAY•Kay Norwalk, CT

5d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and corporate initiatives, develops strategies to achieve sales goals, reviews reports and operational trends, and coaches team members to improve results. The role selects, onboards, trains, and develops talent; oversees customer service, sales, product knowledge, inventory control, and visual merchandising; and ensures respectful, professional treatment of team members, guests, and vendors. The Store Manager also maintains store standards and policy compliance, controls expenses and discounting, and responds to management directives and operational requests. The schedule is based on store needs and includes opening and closing shifts, weekdays and weekends. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. The job regularly includes evenings, weekends, holidays, and extended hours. Travel to training sessions and business meetings, including air and overnight travel, may be required. Base pay is $50,000–$67,800 plus sales commission; final pay depends on experience and qualifications.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead daily operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Set and communicate performance expectations, corporate initiatives, and actionable goals; monitor progress and performance.
Personally sell and develop strategies to maximize individual and team sales and achieve company projections and quotas.
Ensure team members and the Store Manager deliver exceptional customer experiences through training, outreach, communication, follow-up, and clear expectations.
Empower team members to address customer issues within established parameters; compile and follow up on customer requests.
Review reports and store operations to identify trends, opportunities, strengths, and operational problems; develop plans and coach staff to address them.
Monitor competitor marketing, merchandising, and payment programs, and advise management about changing merchandise and service needs or excesses.
Collaborate with other Signet Store Managers in the same mall or vicinity to share information, resources, and objectives.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Maintain open communication with team members and management, encourage participation and idea sharing, and keep team member system records accurate for eligible Total Rewards.
Establish a positive, professional work atmosphere in which team members, guests, and vendors are respected and valued.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, sales needs, customer traffic, coverage, and team coaching and development; perform additional duties and projects as assigned.
Maintain consistent, regular scheduled attendance.
Travel to training sessions and business meetings when required.