Store Manager - Kay Jewelers - Rib Mountain Development

Signet Jewelers•Wausau, WI

6d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is responsible for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager promotes a People First environment, diversity and inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager sets and communicates performance expectations, supports corporate initiatives, and coaches staff to represent the brand consistently. The role drives sales goals, analyzes performance and operational reports, identifies opportunities for improvement, and develops plans to address them. The Store Manager selects and develops talent, provides onboarding and ongoing coaching, maintains effective communication, and promotes a respectful, professional workplace. The position requires a schedule suited to store operations, including opening and closing shifts and weekday and weekend work. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Consistent regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize work to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to meet physical demands including standing, reaching, moving between display cases, handling merchandise, and sitting, stooping, bending, kneeling, or crouching as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for regularly scheduled weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, including air and overnight travel, as required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach team members to support sales performance and a best-in-class customer experience.
Communicate performance expectations and corporate initiatives, and ensure team members understand goals and how to achieve them.
Train team members and ensure they deliver exceptional customer experiences through customer outreach, communication, follow-up, and resolution of customer issues.
Compile and follow up on customer requests.
Attain company sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Review and analyze reports, identify trends and operational issues, and develop plans to address opportunities and problems.
Monitor competitor marketing, merchandising, and payment programs and advise management of changing merchandise and service needs.
Collaborate with other Signet Store Managers in the area to share information, resources, and objectives.
Select, onboard, coach, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor team member progress and performance; maintain open communication and encourage participation and ideas.
Maintain accurate team member data in system records so team members receive eligible Total Rewards.
Establish a positive and inclusive work atmosphere where team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain store cleanliness and neatness, represent the brand, and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule a combination of opening and closing shifts based on operating hours, sales needs, customer traffic, store coverage, and time for coaching and training.
Perform additional duties and projects as assigned.