Store Manager 5912

CNG Holdings•Oak Park, MI

1d•Onsite

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, part of CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, cash handling, and store-level leadership. The Store Manager helps customers understand available financial products and services, ensures transactions and operations comply with company policies and applicable regulations, and supports staff development and performance. The position may serve as the on-site lead for one or more Assistant Store Managers and requires travel among stores in the assigned district, potentially including neighboring districts and overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation; public transportation and transportation from family or friends may not qualify under company policy.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Ability to travel to all stores in the assigned district using a personal vehicle; may be asked to travel to neighboring districts and may need to travel overnight.
Must work assigned shifts as scheduled.
Must be able to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Use active listening to confirm or clarify information and help resolve customer complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, operating procedures, and district or region volume expectations.
Handle and count currency, cash, and coins; manage cash drawers and deposits; move cash from secure safes to cash drawers; and, when required, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Conduct customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree acknowledgments on time.
Coordinate store operations, development, and training to support achievement of metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and representing the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts or overnight may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.