Assistant Store Manager 5912

CNG Holdings•Oak Park, MI

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, which are part of CNG Holdings, Inc. The role supports the company’s mission and core values while helping ensure outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about available financial products and services, handles customer inquiries and transactions, and performs cash-handling and store-balancing duties. The position may require travel among stores in the assigned district, and occasionally neighboring districts, using a personal vehicle. Overnight travel may be required, and the employee must work assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Reliable personal transportation that complies with company policy; public transportation and transportation from family or friends do not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Must work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and ensure customers feel supported and valued.
Use active listening to confirm or clarify information and help diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the drawer; and perform other cash-handling duties.
Make bank deposits or bank pickups when assigned.
Balance individual batch receipts against store sales reports at the end of the day and assist with resolving overages or shortages.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree acknowledgments on time.
Travel to stores within the assigned district, and potentially neighboring districts, using a personal vehicle.
Perform other duties as assigned.