Store Manager 5912

CNG Holdings, Inc.•Oak Park, MI

3d•Onsite

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more Check ‘N Go, Allied Cash, or Cash Store retail locations. The role oversees site operations, sales, customer service, and store-level leadership, serving and educating customers about financial products and services while ensuring transactions and operations follow company policy and applicable regulations. The position may lead one or more Assistant Store Managers and requires travel among stores in the assigned district, potentially including neighboring districts and overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Own reliable personal transportation; public transportation or transportation from family or friends does not meet the stated requirement.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to work assigned shifts as scheduled.
Ability to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present available products and services to customers, helping them identify options that meet their needs.
Listen actively to customers, clarify information, and address or de-escalate complaints; escalate unresolved issues to the District Director of Operations and Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region volume expectations.
Handle and count currency, cash, and coins; manage the cash drawer and deposits; move cash between the secure safe and cash drawer; and, when assigned, make bank deposits or pickups.
Balance individual batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Follow federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in providing excellent customer service and embracing the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district and, as needed, neighboring districts; overnight travel may be required.
Perform other duties as assigned.